Summary
Overview
Work History
Education
Skills
Certification
Projects And Extraprofessional Activities
Software
Accomplishments
Work Availability
Timeline
Hi, I’m

Marlon Navarro

Data Analyst / Data Governance / BPO
Manila City,NCR, National Capital Region

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
years of professional experience
7
Certifications
4
years of post-secondary education

Work History

Concentrix

Customer Service Advisor
09.2024 - 04.2025

Job overview

  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
  • Maintained strict adherence to HIPAA guidelines, protecting patients'' personal information and confidentiality rights.
  • Identified areas for process improvement and implemented changes to enhance overall practice efficiency.

Globe Telecom

Data Analyst
06.2022 - 05.2024

Job overview

  • Served as a subject matter expert, providing guidance and support for the development of enterprise-wide data governance frameworks.
  • Developed and maintained a comprehensive data dictionary to facilitate data governance efforts across the organization.
  • Contributed to the development of a comprehensive data governance framework, ensuring consistent data quality standards throughout the organization.
  • Reduced data redundancy by developing and enforcing strict data governance policies.
  • Established robust data governance practices, maintaining quality and integrity of enterprise-wide data assets.
  • Implemented data governance framework for consistent, accurate, and reliable data management practices across the organization.
  • Partnered effectively with stakeholders across various business units in order to achieve common objectives relating to data governance and stewardship.
  • Collaborated with cross-functional teams to establish consistent data governance processes across the organization.
  • Provided expert guidance to other teams on best practices in data governance, storage, and retrieval systems for Prepaid brands.

Jones Lang LaSalle

Data Analyst
02.2018 - 05.2022

Job overview

  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Improved decision-making processes with accurate data analysis
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Collaborated with Sourcing Leads to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
  • Streamlined data access for remote teams through a cloud-based data management solutions.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Contributed to the development of departmental policies and procedures regarding data entry best practices.
  • Trained new employees on proper methods for entering, organizing, and maintaining company database records.

Carnival Cruise Lines

Room Service Supervisor
11.2015 - 08.2017

Job overview

  • Maximized team efficiency by delegating tasks according to individual strengths and capabilities.
  • Provided clear direction and guidance to team members, fostering a positive work environment conducive to growth and development.
  • Continuously improved processes within the department by identifying areas of opportunity and implementing solutions to address them.
  • Handled escalated guest issues professionally, working towards swift resolutions that satisfied all parties involved.
  • Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
  • Collaborated with other departments to ensure smooth workflow between front-of-house and back-of-house teams.
  • Ensured timely delivery of all orders by closely monitoring progress from order placement through delivery completion.
  • Reduced response times for room service orders by optimizing staffing schedules based on peak hours.
  • Developed strong relationships with team members through effective communication and collaboration.
  • Coordinated special event setups as needed, collaborating with catering or banquet teams to fulfill requirements accurately.
  • Monitored food inventory and supplies to prevent waste.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food preparation, production, and plating for quality control.

Wells Fargo

Customer Service/Underwriter II
11.2013 - 08.2014

Job overview

  • Made approval and denial recommendations by determining accurate risk levels.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Increased customer satisfaction through timely communication and efficient handling of loan applications.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.
  • Determined and documented loan conditions and communicated requirements and decisions.

West Contact Solutions

Technical Support Representative II
03.2013 - 09.2013

Job overview

  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Used ticketing systems to manage and process support actions and requests.

Education

Lyceum of The Philippines University
Manila, Metro Manila, Philippines

Bachelor of Science from Hospitality Management
06.2006 - 03.2010

University Overview

  • LPU Dance Company Scholarship, 2007 from LPU Dance Company for Top 10 Scholarship Grants
  • Student Exchange Program, Crown Plaza, Completed 2011 in Lake Placid, NY

Coursera
On-line

Certificate from Google Data Analytics
03.2025 - Current

University Overview

  • Completed Coursework: Foundations: Data, Data, Everywhere, 2025
  • Completed Coursework: Ask Questions to Make Data-Driven Decisions, 2025
  • Completed Coursework: Prepare Data for Exploration, 2025
  • Completed Coursework: Process Data from Dirty to Clean, 2025

Skills

Data analysis

Certification

Snowflake: Hands-on Essentials Data Warehouse, LinkedIn, https://achieve.snowflake.com/03982e15-27b4-4545-9856-02b7a5d1bd5d

Projects And Extraprofessional Activities

Projects And Extraprofessional Activities
  • Led automation projects to streamline data processes for Prepaid Accounts at Globe Telecom.
  • Improved compliance tracking and data accuracy at JLL, reducing contract discrepancies.
  • Developed a HIPAA-aligned web-based verification matrix at Concentrix.
  • Compiled all training references into a single Excel file for streamlined advisor access.
  • Hosted company parties.

Software

SQL

Snowflake

Spreadsheets

BigQuery

SAP

Tableau

Looker Studio

HTML

Accomplishments

Accomplishments
  • Supervised team of 7 staff members.
  • Used Microsoft Excel to develop knowledge reporsitory tracking spreadsheets.
  • Collaborated with team of 2 in the development of Project (Prepaid) sim cards.
  • Collaborated with team of 2 in the development of Cellsite Validation.
  • Achieved successful company events through effectively helping with hosting.
  • Trained 4 new data analyst.
Availability
See my work availability
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Timeline

Coursera
Certificate from Google Data Analytics
03.2025 - Current
Customer Service Advisor
Concentrix
09.2024 - 04.2025
Snowflake: Hands-on Essentials Data Warehouse, LinkedIn, https://achieve.snowflake.com/03982e15-27b4-4545-9856-02b7a5d1bd5d
02-2024

How to Innovate and Stay Relevant in Times of Change and Uncertainty

12-2023

Customer Service: Servicing Internal Customers

12-2023

Project and Program Management Essentials

07-2022

Excel: Macros and VBA

06-2022

Excel: VLOOKUP and XLOOKUP

06-2022

Project Management Foundations: Requirements

06-2022
Data Analyst
Globe Telecom
06.2022 - 05.2024
Data Analyst
Jones Lang LaSalle
02.2018 - 05.2022
Room Service Supervisor
Carnival Cruise Lines
11.2015 - 08.2017
Customer Service/Underwriter II
Wells Fargo
11.2013 - 08.2014
Technical Support Representative II
West Contact Solutions
03.2013 - 09.2013
Lyceum of The Philippines University
Bachelor of Science from Hospitality Management
06.2006 - 03.2010

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Marlon NavarroData Analyst / Data Governance / BPO