Sarah Mae Go
Cebu City
Summary
Customer Service Representative with almost 4 years of extensive experience in the financial industry bringing top-notch skills in oral and written communication, technical, active listening and problem-solving skills. Passionate about giving excellent customer service. Can work independently, but also a team-player. Great leadership skill with an experience in overseeing and organizing events.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Go Virtual Assistant PH
Cebu City
05.2018 - 07.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
Customer Service Specialist
EXL Service PH
Cebu City
11.2016 - 01.2018
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist and Mentor
Teleperformance PH (formerly Aegis People Support)
Cebu City
04.2014 - 11.2015
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Tracked customer service cases and updated service software with customer information.
Education
1st Year Highschool -
Mandaue City Science Highschool
Ibabao Estancia, Mandaue City, Cebu, 601404-2009
2nd Year To 4th Year Highschool -
Mandaue City Comprehensive National Highschool
Jose L.Briones, Mandaue City, 6014 Cebu, 601404-2012
Bachelor of Science - Hospitality Management
University of Cebu - Banilad
6000 Gov. M. Cuenco Ave, Cebu City, 6000 CebuCurrent
Skills
- Technical Support
- Account management
- Staff education and training
- Professional telephone demeanor
- Creative problem solving
- Complaint resolution
- Excellent written and oral communication
- Customer support
Languages
Cebuano
First Language
Tagalog
Intermediate (B1)
B1
English
Advanced (C1)
C1
Certification
- Certificate of Participation for the Broadening the Hospitality Experience and Reimagining Tourism Futures Congress.
- Certificate of Participation for the 4N: Next New Normal Now Congress.
- Certificate of Appreciation for providing support for the Cebu Goes Culinary 2023 contest.
References
References available upon request.
Timeline
Customer Service Specialist
Go Virtual Assistant PH
05.2018 - 07.2018
Customer Service Specialist
EXL Service PH
11.2016 - 01.2018
Customer Service Specialist and Mentor
Teleperformance PH (formerly Aegis People Support)
04.2014 - 11.2015
1st Year Highschool -
Mandaue City Science Highschool
2nd Year To 4th Year Highschool -
Mandaue City Comprehensive National Highschool
Bachelor of Science - Hospitality Management
University of Cebu - Banilad
- Certificate of Participation for the Broadening the Hospitality Experience and Reimagining Tourism Futures Congress.
- Certificate of Participation for the 4N: Next New Normal Now Congress.
- Certificate of Appreciation for providing support for the Cebu Goes Culinary 2023 contest.
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