MARY PRINCESS BANAG

- Respond promptly to customer inquiries via chat on Airbnb or Hostaway platform.
- Assist customers with booking inquiries, cancellations, modifications, and complaints.
- Provide accurate information regarding listings, availability, pricing, and policies.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Maintain a professional and positive demeanor in all interactions with customers.

-Coordinate with cleaners, maintenance team to resolve issues.

• Lead and motivate the technical support team in the Dexcom GBS facility. Provide call monitoring and coaching for members of the team that focus on quality and service effectiveness, Dexcom products and regulatory guidelines and high standards of customer experience.
• Meet or exceed monthly, quarterly and annual department metrics
• Establish exceptional relationships with various departments, consultants, external agencies and -leadership resulting in increased process efficiency, improved communication, and reduced cycle time.

• Understand the top user issues and make recommendations to improve client products and policies; support the team in being the voice of the customer to the rest of the company.
• Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.
• Assist users with the reservation and making sure no issues encountered during their stay.

• Providing guidance to consultants – including the communication and reinforcement of company policies, rules and procedures.
• People management skills for daily coaching which includes mentoring Them.
• Manages staffing levels to balance workflow and meet demand – addressing time and attendance issues to ensure schedule adherence.

• Providing excellent customer service and customer satisfaction.
• Assisting guests over the counter and explaining the tours and packages.
• Phone bookings from agencies and reservations.
• Attending customer enquiries with travel and tour packages.
• Handling daily cash sales throughout

• Handle customer’s queries with regard to billing questions and services.
• Ability to resolve customers’ complaints in a qualitative and expeditious manner
• Resolving customers issues and giving excellent resolution
• Attend customer phone calls. (inbound calls)
• Handle enquiries from new customers who wants to start a new service