Summary
Overview
Work History
Education
Skills
Languages
Reading, writing on my journal, writing poems
Timeline
Generic
SADIRI ULEP

SADIRI ULEP

GAPAN
ASINGAN

Summary

Dynamic educator and customer support specialist with a proven track record at Divine Word College of Urdaneta, Inc., and Concentrix. Excelled in classroom management and customer service, enhancing student learning and resolving client issues efficiently. Adept at fostering communication and adaptability, achieving significant improvements in learning outcomes and customer satisfaction.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work History

Blended Support

Concentrix
Baguio
2024.04 - Current
  • Maintains multi-channel customer communication through chat.
  • Managed 20-30 chats per day
  • Primarily, this includes managing inbound chats from Facebook Messenger and WhatsApp.
  • Caters to chatters or passengers regarding their flight status, itinerary, creating new booking, and rebooking flights.
  • Handles complaints and processing refunds due to flight disruption and other reasons that may cancel flight.

Advisor

Concentrix
Baguio
2021.08 - 2024.01
  • Caters mostly sellers and provide resolution and advice regarding concerns on listings, fees, and shipping.
  • Managed 50-60 chats per day
  • Chat channel with push three setting
  • Inbound chats
  • Answers queries and complaints raised by customers or members regarding services, products, and policy offered by vendor.

Classroom Teacher

Divine Word College of Urdaneta, Inc.
Urdaneta City
2019.06 - 2021.03
  • Plays vital role in nurturing intellectual and social development of students.
  • Documented attendance, assignments, grades and participation for over 30 students
  • Creates lesson plans in line with curriculum objectives, provide classroom instruction, and support students in their academic and personal growth.
  • Mostly, presents lessons in comprehensive manner using visual/audio means to facilitate learning to my students.
  • Maintains tidy, orderly, and safe classroom environment.
  • Attended educational seminars and workshops for professional growth, in two years stay in academe.
  • Instructed groups of up to 30 students and provided individual support

Education

Master of Arts - Communication Arts - English

Pangasinan State University
Urdaneta, Province Of Pangasinan, Philippines
2019.06 - 2021.06

Bachelor of Science - Bachelor of Science in Secondary Education

Saint Louis University
A. Bonifacio Rd., Baguio City
2014.08 - 2018.05

High School Diploma -

The Salvation Army Educational Services, Inc.
Baro, Asingan, Pangasinan
2010.06 - 2014.03

Skills

Classroom management

Customer service

Team player

Communication skills

Adaptability

Enthusiastic

Goal-driven

Flexible

Languages

English
Upper intermediate (B2)
Filipino
Bilingual or Proficient (C2)
Ilocano
Bilingual or Proficient (C2)

Reading, writing on my journal, writing poems

Growing up, I started to love reading when my mother bought me a set of The New Book of Knowledge Encyclopedia. Since the internet connection back then was scarce, I am forced to read books as a hobby. Years later, I have started to buy books from Filipino authors, specifically Bob Ong's. Then, I transitioned to English novels and Young Adult fiction books, mostly by John Green, Adam Silvera, and J.K. Rowling among others. For my writing hobby, it goes way back when I was in high school. In continued until my college years as a memoirs of all the I have done, experienced, and achieved living independently in a foreign city. With poems, I started writing when I was in college. The influence of the books I have read and experiences in life and love made me channel my inner poet. up until now, when I feel heavy inside or lonely, I write on my journal or I write poems.

Timeline

Blended Support

Concentrix
2024.04 - Current

Advisor

Concentrix
2021.08 - 2024.01

Classroom Teacher

Divine Word College of Urdaneta, Inc.
2019.06 - 2021.03

Master of Arts - Communication Arts - English

Pangasinan State University
2019.06 - 2021.06

Bachelor of Science - Bachelor of Science in Secondary Education

Saint Louis University
2014.08 - 2018.05

High School Diploma -

The Salvation Army Educational Services, Inc.
2010.06 - 2014.03
SADIRI ULEPGAPAN