Emelyn Liberato

● Take inbound calls from customers or clients

● Assist them with their product and service concerns

● Enjoy a set of Industry-leading benefits

● Get paid while in training

● Experience a set of global opportunities

● Responsible for recruitment and retention of brokers and business partners

● Prospecting activities

● Sales and account monitoring

● Training and development

● Market positioning

● Origin of activities

● Sales Target

● Administrative Reports

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently by regularly monitoring team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Achieved sales targets consistently by regularly monitoring team performance and adjusting strategies accordingly.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Boosted sales by implementing effective training programs for new and existing employees.
• Analyzed sales data to set quotas and assess potential areas of growth.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
• Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
• Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.

● Responsible for Customer Relationship Management of existing corporate account.

● Project Income and Cost Estimate preparation

● Orientation of Clients and members

● Project Info. Sheet Preparation

● Project Contract Preparation

● Membership Survey, Evaluation and Rates Recommendation for Sales

• Achieved sales targets consistently by regularly monitoring team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.

● Responsible for generating corporate accounts within the specified target market

● Responsible for handling all sales-related matters

• Increased event attendance through strategic planning and targeted promotional campaigns.
• Led pre-event planning meetings to ensure clear communication among team members, resulting in smooth operations on event day.
• Conducted thorough research on industry trends and competitor offerings to inform innovative event strategies.
• Negotiated favorable contracts with venues and suppliers, securing cost-effective solutions without compromising on quality or service levels.
• Implemented efficient registration systems to streamline attendee experience and capture valuable data for future marketing efforts.
• Organized successful product launches that generated buzz in the market and attracted new customers.
• Collaborated with cross-functional teams to create cohesive marketing materials for each event.

• Assisted in the preparation of compelling sales presentations and proposals that contributed to winning new contracts.
• Contributed to a positive work environment by proactively addressing issues or conflicts within the team as they arose.
• Established daily communication channels between Sales Management Assistants across different territories to share best practices and improve overall team performance results.
• Maintained up-to-date knowledge of product offerings, ensuring accurate representation during client interactions.
• Organized internal meetings and training sessions for continuous improvement of the sales team''s skills and knowledge base.
• Developed strong relationships with clients for repeat business, leading to a consistently high client retention rate.
• Provided regular sales forecasts and updates to management, ensuring alignment of efforts towards achieving company-wide goals.
• Handled incoming customer inquiries promptly, providing exceptional service while also uncovering additional sales opportunities.