Ruby Liza E. Aclado

• Achieved performance goals on consistent basis.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Used skip tracing and other techniques to locate debtors.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Collected on delinquent accounts to reduce overdue balances.
• Contacted customers to discuss past-due accounts and negotiated payment plans.

• Verified discrepancies and resolved clients' billing issues
• Reconciled daily AR ledger and verified proper posting.
• Updated aging reports based on daily audits.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Follow up customers/accounts payable about their due dates.

• Contacting debtors to arrange debt payoffs.
• Answering inbound phone calls.
• Keeping accurate records and reporting on collection activity
• Investigate historical data for each debt or bill.
• Take actions to encourage timely debt payments.
• Process payments.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.

• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.

TM, Alorica Allaine.roces@alorica.com 09064036011

Chariel Francisco- Team Leader 0906-433-3526