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Senior support specialist with strong expertise in customer service, troubleshooting, and system administration. Proven ability to collaborate within teams and adapt to changing needs, ensuring reliable and effective support. Skilled in problem-solving, communication, and process improvement, consistently delivering impactful results.

Over 10 years in Energy and banking, self-motivated professional with expertise in customer service, sales, client servicing, home loans, accounts payable, escalation, and customer success. Proficient in facilitating purchasing decisions, building lasting relationships, and processing/verifying client information. Skilled in supporting sales teams, enhancing customer experiences, and serving as an effective liaison between business and technical teams. Demonstrates top-notch oral and written communication, active listening, and analytical problem-solving skills.

Astute IT Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

An accomplished Senior Support Specialist with a strong background in enhancing customer satisfaction and optimizing support processes. Demonstrates expertise in resolving complex technical issues, serving as a subject matter expert, and providing guidance on escalated cases. Known for a collaborative approach and commitment to process improvement, consistently contributing to a seamless customer experience and increased operational efficiency.

Highly experienced professional with 3+ years of operational excellence, driving customer success through proficient project management utilizing AI and Machine Learning. Skilled in back-end operations, customer delivery, and service delivery, with a strong focus on customer-centric strategies. Demonstrated expertise in managing escalations and delivering exceptional customer outcomes. Effective in driving back-end strategies to optimize project performance and ensure customer satisfaction.

MARRY ANN RIGOR

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Senior Support Specialist

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Customer Support

Senior Support Specialist

Customer Service Rep.

Secondary Education -

Primary Education -

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