Ruby Joyce Lambino
Call Center Representative
Mandaluyong City
Summary
A dynamic call center representative with more than 9 years of professional customer service excellence. Dedicated and hardworking individual with strong problem solving abilities, quick comprehension and effective communications skills. I can multi-task and manage various responsibilities efficiently and adapt easily to new environments. Known for being reliable, organized, and efficient in tasks with minimal supervision.
Overview
10
10
years of professional experience
Work History
Collections Agent (Voice)
Foundever
11.2025 - Current
- Proactively making outbound calls and handling inbound calls regarding past-due accounts regarding their vehicles.
- Working with customers to establish payment arrangements, modify plans, or resolve billing discrepancies.
- Educating debt holders on their financial options, explaining penalties, and helping them reach financial well-being.
- Investigating historical account data, skip-tracing (when needed), and accurately logging all customer
- Strictly adhering to financial regulations and strict data privacy standards during all customer communications.
Collections Agent (Voice)
Foundever
10.2021 - 11.2025
- Handle both inbound and outbound calls with existing credit card customers regarding their account status and outstanding debt.
- Educate customers on their accounts, negotiate payment arrangements, and recommend optimal solutions to bring accounts current.
- Strictly adhere to company policies, internal procedures, and financial regulations.
- Update account information, process payments, and transfer customers to specialized departments if additional assistance is needed.
Customer Service Representative (Blended)
Foundever
05.2020 - 10.2021
- Handling queries regarding order status, estimated delivery times, and missing items via live chat, email, or telephone.
- Assisting active delivery drivers with navigation problems, flat tires, or difficult weather conditions to ensure deliveries happen as efficiently as possible.
- Communicating with restaurants to confirm order receipts, adjust menus, or handle restaurant-specific requests.
- Processing refunds for damaged, incorrect, or canceled orders.
- Documenting issues accurately in internal systems to help the platform optimize delivery times and prevent repeat problems.
Technical Support Representative (Chat)
Foundever
11.2016 - 05.2020
- Assisting users with connectivity, browser compatibility, and digital access issues across Pearson's educational software.
- Diagnosing and resolving software or hardware concerns using documented protocols and knowledge bases.
- Documenting and routing unresolved technical defects to higher-tier engineering or product development teams.
- Translating complex technical requirements into user-friendly language for non-technical students and instructors.
- Ensuring platform availability, service continuity, and compliance with information security and service-level agreements.
Education
Bachelor of Secondary Education - Major in BioSci - Education
Pangasinan State Universty - Bayambang Campus
Bayambang, Province Of Pangasinan, Philippines 04.2001 -
Skills
Critical Thinking
Team Collaboration
Problem Solving
Negotiation
Time Management
Multi tasking
Timeline
Collections Agent (Voice)
Foundever
11.2025 - Current
Collections Agent (Voice)
Foundever
10.2021 - 11.2025
Customer Service Representative (Blended)
Foundever
05.2020 - 10.2021
Technical Support Representative (Chat)
Foundever
11.2016 - 05.2020
Bachelor of Secondary Education - Major in BioSci - Education
Pangasinan State Universty - Bayambang Campus
04.2001 -
Character Reference:
Joeyboy Francisco 09062613273
Team Manager