Aleksandar Preocanin
Summary
Driven, resourceful individual with outstanding communication and negotiation skills, coupled with strong ability to build and maintain relationships. Demonstrates proficiency in problem-solving and managing multiple tasks simultaneously. Poised to make significant contributions and achieve exceptional results in any given role.
Overview
12
12
years of professional experience
Work History
Complex Voice Agent
Virgin Media O2
Remote Work
03.2020 - 03.2025
- Provide efficient and accurate resolutions to customer issues and questions, demonstrating empathy and a positive attitude.
- Answered calls and resolved queries within target timeframes to achieve KPIs. Often acting as a point of escalation for other support teams.
- Handled complicated and sensitive issues including bereavement, complex complaints, and supporting vulnerable and critically ill customers.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Provide technical support for Virgin Media's core network technology components, focusing on complex issues that require in-depth knowledge and problem-solving skills.
Retail Sales Associate
Virgin Media
Leicester
04.2017 - 03.2020
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Established rapport with customers through attentive listening and communication.
- Conducted inventory checks to ensure stock accuracy.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Special Constable
Leicestershire Police
Leicester
01.2015 - 04.2017
- Demonstrated excellent teamwork skills whilst working alongside fellow constables and sergeants.
- Assisted in crime prevention initiatives with local agencies.
- Responded to emergency calls for assistance, providing immediate help.
- Handled sensitive situations with understanding and professionalism, diffusing tensions.
- Conducted house-to-house enquiries after incidents, gathering crucial evidence.
- Managed traffic during public events, ensuring safety and smooth flow.
Retail Assistant
Sainsburys
Leicester
12.2012 - 04.2017
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guided customers towards appropriate products based on their preferences.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Education
GCSEs - 9 GCSE including Maths, English, Science, ICT
City of Leicester College
LeicesterNVQ Level 3 - Uniformed Public Services
Leicester College
LeicesterA-Levels - Geography, Sociology
City of Leicester College
LeicesterSkills
Active listening
Written and verbal communication
Interpersonal skills
Presenting information
Critical thinking
Decision-making
Teamwork skills
Leadership
Conflict resolution
Time management
Organization
Prioritization
Hobbies and Interests
Team sports such as football.
Puzzle solving and logic puzzles
Taking my children out on day trips
Timeline
Complex Voice Agent
Virgin Media O2
03.2020 - 03.2025
Retail Sales Associate
Virgin Media
04.2017 - 03.2020
Special Constable
Leicestershire Police
01.2015 - 04.2017
Retail Assistant
Sainsburys
12.2012 - 04.2017
GCSEs - 9 GCSE including Maths, English, Science, ICT
City of Leicester College
NVQ Level 3 - Uniformed Public Services
Leicester College
A-Levels - Geography, Sociology
City of Leicester College
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