John Mark Palisoc
Pasig City
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
8
8
years of professional experience
Work History
Collections Agent
JPMorgan Chase
06.2025 - 11.2025
- Managed accounts receivable, ensuring timely payments and minimizing overdue accounts.
- Developed and implemented effective collection strategies to enhance recovery rates.
- Streamlined processes for account escalations, improving overall operational efficiency.
- Analyzed delinquent accounts to identify trends and recommend resolution strategies.
Senior Process Associate
Tata Consultancy Services
01.2024 - 05.2025
- Analyzed data trends to identify areas for process improvement and implemented corrective actions.
- Managed escalated issues, providing effective solutions while maintaining customer satisfaction levels.
- Met month-end reporting objectives and deadlines.
- Evaluated existing processes, recommending enhancements that resulted in increased productivity and effectiveness.
Outbound Sales Representative
Resultscx Philippines
11.2022 - 12.2023
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Junior Media Buyer
Paviani Media
01.2022 - 10.2022
- Juggled multiple projects and several clients at time successfully and always met tight deadlines.
- Developed tight professional relationships with media planners, which helped to identify right targeted audiences for campaigns.
- Leveraged competitive analysis findings to make strategic recommendations that gave clients a competitive edge in the marketplace.
- Stayed current on industry best practices, emerging technologies, and changes in consumer behavior patterns affecting media consumption habits among key demographics.
Customer Service Representative
Foundever Philippines
03.2018 - 12.2021
- Enhanced customer satisfaction through prompt resolution of inquiries and complaints.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Monitored sales metrics regularly, adjusting strategies to meet evolving customer needs effectively.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Customer Service Representative
Alorica Philippines
10.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Computer Science
Virgen Milagrosa University
Dr. Martin P. Posadas Avenue, San Carlos City, 24206-2017
Skills
- Active listening
- Payment arrangement
- Critical thinking
- Customer service
- Collections processing
- Target achievement
- Customer relationship building
Timeline
Collections Agent
JPMorgan Chase
06.2025 - 11.2025
Senior Process Associate
Tata Consultancy Services
01.2024 - 05.2025
Outbound Sales Representative
Resultscx Philippines
11.2022 - 12.2023
Junior Media Buyer
Paviani Media
01.2022 - 10.2022
Customer Service Representative
Foundever Philippines
03.2018 - 12.2021
Customer Service Representative
Alorica Philippines
10.2017 - 02.2018
Associate of Applied Science - Computer Science
Virgen Milagrosa University