RUBY ANN BASILIO BLAS
Imus City
Summary
With almost 13 years of customer service experience, I consistently provide exceptional service to customers. My approach demonstrates calmness and empathy, even in challenging situations, enabling me to consistently exceed service expectations. My unwavering commitment is to cultivate strong customer relationships and ensure flawless customer experiences.
Overview
12
12
years of professional experience
Work History
Senior Member Services Representative
Social Security System
02.2018 - Current
- Managed processing tasks related to retirement, death, funeral benefit claims and annual confirmation of pensioners.
- Screened, evaluated, received and encoded Members and Employers Data Change Requests.
- Received, screened, and processed SS Number Issuance and Employer's ID Number initial registration.
- Screened and received Maternity Reimbursement for Separated, Voluntary, OFW and Self-employed members.
- Documented customer interactions meticulously, ensuring thorough follow-up and issue resolution.
- Ensured timely resolution by maintaining communication with concerned teams.
- Utilized active listening skills to build relationships, resulting in positive client feedback.
- Maintained professionalism in managing stressful situations.
- Collaborated with team members to develop best practices for consistent customer service delivery
- Enhanced client satisfaction through timely response to inquiries.
- Executed tasks promptly to meet deadlines.
- Showed respect, friendliness and readiness to assist wherever required.
Junior Member Services Representative
Social Security System
11.2016 - 02.2018
- Screened, evaluated, and received data change requests from members and employers.
- Handled receipt, screening, and processing of SS Number Issuance and Employer’s ID Number registrations.
- Managed web registration processes for members.
- Built strong customer relationships using active listening skills, increasing retention rates.
- Kept accurate records of customer interactions.
- Effectively managed disputes under stress, demonstrating consistent professionalism.
- Efficiently addressed inquiries and requests from prospective clients.
Service Bureau Clerk
SSS Retirees Service Corporation/Social Security System
02.2014 - 11.2016
- Handled receipt and encoding of Salary Loan, UMID card applications.
- Handled receipt, screening, and processing of Social Security Number issuance and Employer ID number registration.
- Received and screened Employer SS Number issued by SEC (URR).
- Executed thorough oversight of claim scanning procedures, follow-up activities, and record filing for Processing Center assessment.
- Processed printing and transmission of financial documents related to refunds, interest adjustments, and deletions.
Financial Specialist
DBP Service Corporation/Home Development Mutual Fund (Pag-IBIG Fund)
01.2013 - 01.2014
- Applied international standards to calculate transition adjustments for investment property fund.
- Coordinated with branches to complete the transition adjustment template for IP-Real and ROPA.
- Overseen timely submission of branch accounting reports.
Business Name Registration Aide
Department of Trade and Industry
07.2012 - 12.2012
- Facilitated seamless processing of business name registrations and ensured timely bank deposits.
- Revised product pricing in alignment with monthly updates.
- Provided regular updates about data collection.
Education
Master In Management - Major in Public Administration
Philippine Christian University
06.2019
Master In Public Administration -
Polytechinic University of The Philippines
02.2016
Bachelor Of Science In Business Administration - Major in Financial Management
Cagayan State University
03.2012
Skills
- Customer relationship building
- Interpersonal Communication Skills
- Active Listening
- Problem-Solving
- Time Management
- Adaptability
- Attention to Details
- Team Collaboration
- Computer Proficiency
Timeline
Senior Member Services Representative
Social Security System
02.2018 - Current
Junior Member Services Representative
Social Security System
11.2016 - 02.2018
Service Bureau Clerk
SSS Retirees Service Corporation/Social Security System
02.2014 - 11.2016
Financial Specialist
DBP Service Corporation/Home Development Mutual Fund (Pag-IBIG Fund)
01.2013 - 01.2014
Business Name Registration Aide
Department of Trade and Industry
07.2012 - 12.2012
Master In Management - Major in Public Administration
Philippine Christian University
Master In Public Administration -
Polytechinic University of The Philippines
Bachelor Of Science In Business Administration - Major in Financial Management
Cagayan State University
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