Karen Ivy Marie Ramos

• Receives, screens and processes different member transactions, and provides general information and assistance to clients.
• Verify member inquiries.
• Update member information on their accounts,
• Provide general information regarding loans, benefits and claims application.
• Process Retirement, Funeral and Death Claim.
• Assist on E-center, registration and other services on member's portal.
• Process Retirement, Funeral and Death Claim.
• Field work - verification and investigation for member's update and claims.

• Receives, screens and processes different member transactions, and provides general information and assistance to clients.
• Verify member inquiries.
• Update member information on their accounts,
• Provide general information regarding loans, benefits and claims application.
• Process Retirement, Funeral and Death Claim.
• Assist on E-center, registration and other services on member's portal.
• Process Retirement, Funeral and Death Claim.

• Answer inbound calls in a timely and friendly manner
• Evaluate problems and complaints of the callers and provide proper solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services and generate interest in the offer
• Upsell products and services
• Research needed information using available resources
• Process orders, forms, and applications
• Route calls to other team members whenever needed
• Make relevant notes from customer interactions

Validation

• Handles customer inquiries and complaints
• Respond to emails and phone calls
• Provide support on courier concerns
• Process Return items from customers
• Provide daily performance reports

First Mile

• Responsible for monitoring of Pick-ups from Seller
• Daily dispatch of couriers
• Inbound and Outbound of pick-upped parcels
• Daily Monitoring and Reports

Last Mile

• Inbounding of Parcels Parcel
• Allocation Daily dispatch of couriers
• Daily report for Inbounded and Dispatched parcels

• Overseeing inventory
• Organizing supplies and equipment per event
• Supervise employees
• Reports daily sales accurately
• Providing solutions for both simple and difficult problems
• Give answers to customers' questions and concerns

• Handled customer inquiries
• Handled several accounts for Domestic Shipments
• Monitored parcels from Pick-up to Delivery
• Prepared Daily and Monthly reports for each Account
• Organized Proof of Pick- up and Proof and Delivery for Accounting purposes