Melissa Jaen
Junior Member Service Representative
Zamboanga City,Province of Zamboanga del Sur
Summary
Achieved exceptional customer satisfaction at the Philippine Social Security System by leveraging strong multitasking and complaint handling abilities. Excelled in resolving disputes and processing transactions accurately, surpassing performance metrics. Demonstrated adeptness in computer skills and a positive, customer-focused approach, significantly enhancing team operations and service quality.
Overview
12
12
years of professional experience
Work History
Junior Member Service Representative
Philippine Social Security System
10.2012 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Developed, implemented and collated customer satisfaction surveys for improved insight.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Education
Bachelor of Science - Computer Science
Universidad De Zamboanga
Tetuan, Zamboanga City 04.2001 -
Skills
Customer Service
Complaint Handling
Computer Skills
Multitasking
Decision-Making
Hobbies
- Singing
- Dancing
- Playing Table-Tennis and Badminton
- Gaming
Timeline
Junior Member Service Representative
Philippine Social Security System
10.2012 - Current
Bachelor of Science - Computer Science
Universidad De Zamboanga
04.2001 -
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