ROSSLYN A. ORNO
29A ROTC St. Rosario, Pasig City
Summary
I am eager to thrive in a challenging work environment that allows me to share, leverage, and refine my skills, making a significant impact on both my personal development and the organization's success. My goal is to cultivate a workspace characterized by continuous growth and ample opportunities for advancement.
Overview
10
10
years of professional experience
Work History
Risk Investigator
Remitly
Greenfield Tower, Mandaluyong City
05.2022 - 05.2025
- KYC (Know Your Customer) and KYB (Know Your Business), Collecting identity documents such as IDs and proof of address, collecting Enhance Due Diligence answers and assessment for regulatory compliance and User Agreement compliance purposes
- Collecting source of funds documents for income legitimacy and to mitigate money mule (smurf) patterns
- Clearing potential matches on sanctioned individuals or organizations
- Reviews for potential politically-exposed persons (PEP) or heads of international organizations (HIOs)
- Document authenticity validation
- Fraud detection using CRM and third-party risk/fraud data provider
- Conducting extensive internet searches for customer data verification
- Transaction monitoring for risky transactions/accounts
- Reviewing customers appeal request for suspended accounts
- Clarifying customers relationship and reason for sending to their recipients.
Account Specialist
TDCX PH
Pasig Metro Manila
10.2021 - 04.2022
- Provide exceptional service to E-payment users via email.
- Build strong relationships with team members and e-Payment users.
- Investigate user issues, discover bugs, and resolve them as soon as feasible.
- Verifying merchant details, validating information, and ensuring compliance with ePayment regulations.
- Build strong relationships with team members and e-Payment users.
- Investigate user issues, discover bugs, and resolve them as soon as feasible.
Senior Process Executive
Cognizant Technology Solutions
Taguig City
02.2021 - 06.2021
- Providing customer support for medical device accounts, handling inquiries, and ensuring accurate documentation of interactions.
Fraud Analyst
Concentrix
Quezon City
06.2019 - 01.2021
- Investigating Fraud: This involves analyzing data, reviewing transactions, and identifying potential fraudulent activities.
- Customer Communication: Handling customer inquiries related to fraud, providing updates.
- Risk Analysis: Identifying and assessing risks associated with fraudulent transactions and applications.
Customer Service Representative
The Results Companies
Pasig City
05.2015 - 06.2019
- Providing excellent customer service by addressing inquiries, concerns, and complaints via phone.
- Providing accurate information to customers regarding products and services.
- Assisting customers to troubleshoot phone issues
- Resolving customer complaints and issues in a professional and timely manner.
Education
Bachelor of Science - Business Administration Major in Financial Management
Southern Luzon State University
Lucban, Quezon01.2015
Secondary - undefined
Liceo De Luisiana
Luisiana, Laguna01.2011
Primary - undefined
Luisiana Central Elementary School
Luisiana, Laguna01.2007
Skills
- Flexible in any situations and decision making
- Able to communicate effectively with others
- Ability to work under pressure and to deal with other people professionally
- Open to new ideas and willing to learn new things
- Independent and sel reliant but also a team player
References
*Available upon request*
Disclaimer
I hereby certify that the foregoing information is true and correct to the best of my knowledge and trustworthiness.
ROSSLYN A. ORNO
Applicant
Timeline
Risk Investigator
Remitly
05.2022 - 05.2025
Account Specialist
TDCX PH
10.2021 - 04.2022
Senior Process Executive
Cognizant Technology Solutions
02.2021 - 06.2021
Fraud Analyst
Concentrix
06.2019 - 01.2021
Customer Service Representative
The Results Companies
05.2015 - 06.2019
Secondary - undefined
Liceo De Luisiana
Primary - undefined
Luisiana Central Elementary School
Bachelor of Science - Business Administration Major in Financial Management
Southern Luzon State University