Aubrey Manansala
Risk Investigator
Cavite City, Province Of Cavite,CAV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Risk Investigator
Remitly Inc
05.2021 - Current
- Review transactions and accounts for possible policy and fraud violations.
- Conduct KYC and Enhanced Due Diligence.
- Review cases for Watchlist - Sanctioned Countries and PEP.
Customer Service Representative
Shore Solutions Inc.
01.2018 - 02.2020
- Handles inbound and outbound calls
- Providing assistance and information to the customer.
- Responds to emails and social media inquiries.
- Process booking/reservations.
- Process reports such as; car availability that is being sent to our partners.
Loan Processor
ARB Call Facilities
12.2016 - 11.2017
- Making outbound calls to make follow-ups for our customer's loan application.
- Proceed with background checks if the customer agrees to complete the loan application.
- Complete requirements before sending to the approver.
Technical Support Representative
Teletech
07.2015 - 08.2016
- Handles inbound calls for Telstra DSL internet.
- Troubleshoots DSL internet connection issue.
- Resolving trouble ticket submitted by tier 1 technical support.
Customer Retention Specialist
TSD Global
10.2013 - 06.2015
- Handles inbound calls for AT&T small business phone lines.
- Offering retention rates to avoid disconnection of their service.
- Process orders.
Customer Protection Associate
Eperformax
01.2013 - 06.2013
- Handles inbound calls for eBay.
- Conduct investigation and background checks.
- Review items for possible policy or fraud violations.
- Suspend and close fraudulent accounts.
Education
BBA - Operations Management
STI College
Legazpi, Province Of Albay, Philippines 04.2001 -
Skills
Customer Service
Problem-solving abilities
Data Management
Product and service solutions
Assertiveness
Decision-Making
Product Knowledge
Conflict Resolution
Microsoft Office Suite
Office equipment proficiency
Professionalism
Reading Comprehension
Prioritization
CRM software proficiency
Multitasking
Problem-solving aptitude
Continuous Improvement
Understanding Customer Needs
Interpersonal Skills
Timeline
Risk Investigator
Remitly Inc
05.2021 - Current
Customer Service Representative
Shore Solutions Inc.
01.2018 - 02.2020
Loan Processor
ARB Call Facilities
12.2016 - 11.2017
Technical Support Representative
Teletech
07.2015 - 08.2016
Customer Retention Specialist
TSD Global
10.2013 - 06.2015
Customer Protection Associate
Eperformax
01.2013 - 06.2013
BBA - Operations Management
STI College
04.2001 -