ANGELYN E GETIDA

My current work at Remitly is Risk Investigator.. Handling Compliance work, doing KYC, PEP and Enhanced Due Diligence. We are also analyzing transactions and customer data to identify and investigate potential risks, including fraud, money laundering, and other financial crimes, and then communicating findings and recommendations

• Conducted thorough investigations to minimize financial losses and maintain company reputation.
• Analyzed large data sets to identify patterns indicative of fraudulent activity or other areas of concern.
• Evaluated the effectiveness of current policies and procedures, recommending improvements when necessary.
• Improved internal controls by identifying and addressing potential risk factors in business processes.
• Developed customized training programs for staff members, increasing awareness of risk management principles and practices.

• Technical Support for Verizon account doing troubleshooting and resolving technical issues related to hardware, software, and networks, providing customer support, and ensuring smooth IT operations.
• Successfully provided technical support and customer service to over 100 customers daily.
• Developed and implemented customer service procedures and guidelines to improve customer satisfaction.
• Troubleshot and resolved complex technical issues in a timely and efficient manner.

• I had 2 different accounts in CNX as Technical Support for GM Motors account doing troubleshooting and resolving technical issues related to hardware, software, and networks, providing customer support, and ensuring smooth IT operations.
• Fraud Analyst for Capital One detecting, preventing, and investigating fraudulent activities within an organization by analyzing financial transactions, identifying red flags, and using data analysis techniques to build cases.

My job as Sales rep is generating leads, building customer relationships, promoting products/services, meeting sales targets, and providing after-sales support. And I am one of the top agents when it comes to meeting the target sales.

• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

• Handling Smart Postpaid Account
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Doing outbound offering Metrobank Insurance for AXA Philippines

• Doing outbound offering Citibank Insurance for Pru Life UK and offers all Citibank credit cards services

• Sales Representative selling appliances and gadgets

• Prepared food items accurately and quickly, adhering to strict food safety guidelines.