Ronald Allan P. Carnate
Technical Support
Pasig City
Summary
Technical Support Specialist with expertise in hardware troubleshooting. repair, and IT asset management, Skilled in diagnosing desktops, laptops, and servers while delivering excellent customer service to ensure minimal downtime and user satisfaction.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Technical Support Staff
National Irrigation Administration
07.2013 - 03.2018
- Conducted routine maintenance and troubleshooting for network devices such as routers, switches, and access points.
- Managed and deployed IT equipment, ensuring proper setup and functionality for end users.
- Documented hardware configurations, repairs, and replacement history to streamline future troubleshooting.
Technical Support Staff
Fundline Finance Corporation
03.2012 - 06.2013
- Assisted users with troubleshooting, system navigation and technical guidance to improve workflow efficiency.
- Diagnosed and troubleshoot hardware, software and network issues.
- Installed, configured, and updated operating systems software application and components.
Technical Support Staff
Mercalco Industrial Engineering Services Corporation (MIESCOR)
03.2010 - 06.2010
Technical Support Staff
Education
Bachelor of Science - Computer Science Major in Information Technology
Arellano University
01.2007 - 01.2011
Secondary - undefined
Arellano University
01.2003 - 01.2006
Primary - undefined
Arellano University
01.1997 - 01.2003
Skills
- Hardware & Software Troubleshooting
- Computer Assembly & Component Installation
- Software Installation and Configuration
- Data Backup & Recovery Procedures
- Problem Solving & Critical Thinking
- Customer Service & Communication
Training
- 10/01/07, Sensor Technology 1st Step to Mechatronics, Arellano University, Legarda, Manila
- 02/01/09, 3D Animation and Game Development ABC Job Hunting, Arellano University, Legarda, Manila
- 02/01/10, Macintosh Apple Technology, Arellano University, Legarda, Manila
- 02/01/10, Mobile Operating System, Arellano University, Legarda, Manila
- 07/01/10, Information Security, PDAF Bldg., Gil Puyat, Makati City
- 03/26/10, 06/28/10, Technical Support Staff, Mercalco Industrial Engineering Services Corporation (MIESCOR)
Personal Information
- Age: 34
- Place of Birth: Pasig City
- Height: 5'6 / 165 cm
- Weight: 130 lbs
- Date of Birth: 06/16/90
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Technical Support Staff
National Irrigation Administration
07.2013 - 03.2018
Technical Support Staff
Fundline Finance Corporation
03.2012 - 06.2013
Technical Support Staff
Mercalco Industrial Engineering Services Corporation (MIESCOR)
03.2010 - 06.2010
Bachelor of Science - Computer Science Major in Information Technology
Arellano University
01.2007 - 01.2011
Secondary - undefined
Arellano University
01.2003 - 01.2006
Primary - undefined
Arellano University
01.1997 - 01.2003
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