Aila Joyce T. Mendoza
I.T. Technical Support
General Trias
Summary
Dedicated IT Help Desk Technician with 3 years of experience providing effective solutions for analyzing and problem-solving technical issues. Demonstrated strategic thinking and initiative, contributing to team success. Skilled technical support professional with a strong track record in troubleshooting and resolving technical problems.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Technical support staff
House Research Development Singapore Pte. Ltd.
06.2021 - Current
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Reduced downtime in critical IT systems by promptly addressing technical concerns.
- Enhanced team productivity by sharing technical knowledge through training sessions and documentation.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
OJT
OVERSEAS WORKERS WELFARE ADMINISTRATION-REGION 2
01.2020 - 03.2020
Sales Clerk/Cashier
Peppermint
03.2016 - 12.2016
- Promoted as Junior supervisor
Data Encoder
Data Alliance Company
03.2013 - 10.2015
Education
Bachelor of Science - Information Technology
Cagayan State University
Tuguegarao City, Province Of Cagayan, Philippines 01.2016 - 01.2020
Secondary Education - undefined
Buenlag National High School
Gerona, Tarlac 01.2013 - 01.2014
Primary Education - undefined
Apsayan Elementary School
Gerona, Tarlac 01.2007 - 01.2013
Skills
- Troubleshooting
- Server monitoring
- Server Administrator
- SQL
- Computer networking
- Recover Data
- Hardware Management
Remote support
Software installation
Network configuration
Server maintenance
Data recovery
Hardware diagnostics
System administration
Operating systems
Application installations
Technical troubleshooting
Hardware troubleshooting
Microsoft outlook
Technical support
Hardware upgrades
User credential management
DHCP/DNS ethernet and firewall proficient
Windows xp/vista
Teamwork
Problem-solving
Remote technical support
Multitasking
Hardware and software repair
Educationalhistory
Bachelor of Science in Information Technology, Cagayan State University- Carig Campus, 2016 - 2020, Buenlag National High School, Gerona, Tarlac City, 2013 - 2014, Top 9 in 4th year high school section A, Apsayan Elementary School, Gerona, Tarlac City, 2007 - 2013
Confirmation
I hereby confirm the above information is correct in the best of my knowledge.
Applicant
Aila Joyce T. Mendoza
Personal Information
- Place of Birth: Tarlac
- Date of Birth: 04/29/97
- Marital Status: Single
- Religion: Roman Catholic
Training
- Microsoft Productivity Tools and Basic Computer Troubleshooting, CICS Computer Laboratory Cagayan State University, Carig Campus, Tuguegarao City, 01/24/20
- Promoting A Good, Friendly And Healthy Workplace, Campus Alumni Office Cagayan State University, Carig, Tuguegarao City, 12/29/20
Timeline
Technical support staff
House Research Development Singapore Pte. Ltd.
06.2021 - Current
OJT
OVERSEAS WORKERS WELFARE ADMINISTRATION-REGION 2
01.2020 - 03.2020
Sales Clerk/Cashier
Peppermint
03.2016 - 12.2016
Bachelor of Science - Information Technology
Cagayan State University
01.2016 - 01.2020
Data Encoder
Data Alliance Company
03.2013 - 10.2015
Secondary Education - undefined
Buenlag National High School
01.2013 - 01.2014
Primary Education - undefined
Apsayan Elementary School
01.2007 - 01.2013
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