RON JASON B. GAYANGOS

• Engaged business owners to implement QuickBooks integrations, enhancing financial management
• Supported manager with daily operational tasks to enhance workflow efficiency.
• Assisting the manager to do daily tasks and help onboarding new hires

• Provided customer service via phone, email, and chat; resolved concerns and documented interactions to ensure quality and meet performance targets.

Resolved customer inquiries through effective communication and problem-solving techniques.

Managed high-volume calls while maintaining service quality and customer satisfaction standards.

Trained new team members on company policies, software systems, and customer service protocols.

• Collaborated with business owners to implement tailored POS systems, enhancing transaction efficiency and customer experience
• Developed and maintained strong client relationships to enhance customer satisfaction.
• Conducted market research to identify potential sales opportunities and target new clients.
• Collaborated with cross-functional teams to streamline sales processes and improve efficiency.