Quinlee Roces Payla
Ogrimina
Ligao
Summary
- Recognized for exemplary time management, organization, prioritization and work ethic.
- Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
- Hardworking and passionate job seeker. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
APPOINTMENT SETTER/Appointment Scheduler
5x5 CONTACT SERVICES
Texas
05.2021 - 06.2021
- Cold Calling
- Appointment Setting
APPOINTMENT SETTER/Appointment Scheduler
PANDR PH
Legazpi City
10.2019 - 05.2021
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Scheduled and confirmed appointments and meetings for senior management team.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Overcame objections using friendly, persuasive strategies.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
RPA REAL ESTATE AGENT
SYNERGIA SOLUTIONS
Daraga, Albay
03.2019 - 05.2019
- Communicated with clients to understand property needs and preferences.
- Setting appointments between potential clients and closer/manager.
Tele Calling Appointment Setter
BizHero
Victoria
06.2021 - 09.2022
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Addressed client inquiries and updated database information.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Set appointments with salespeople and potential customers.
SYNERGIA SOLUTIONS
SYNERGIA SOLUTIONS
Daraga, Albay
01.2019 - 02.2019
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Chat/Merchant/Support / LAZADA
SUTHERLAND GLOBAL SERVICES
Legazpi
04.2018 - 01.2019
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
Education
AB Political Science
06.2014 - 03.2016
Computer System Servicing (CSC) NC II
10.2017 - 02.2018
Call Center Services NC II
01.2018 - 02.2018
Skills
Communication and Time management skills
Customer Service
Sales/Marketing
Cold Calling
Documentation expertise
Setting appointments
Timeline
Tele Calling Appointment Setter - BizHero
06.2021 - 09.2022
APPOINTMENT SETTER/Appointment Scheduler - 5x5 CONTACT SERVICES
05.2021 - 06.2021
APPOINTMENT SETTER/Appointment Scheduler - PANDR PH
10.2019 - 05.2021
RPA REAL ESTATE AGENT - SYNERGIA SOLUTIONS
03.2019 - 05.2019
SYNERGIA SOLUTIONS - SYNERGIA SOLUTIONS
01.2019 - 02.2019
Chat/Merchant/Support / LAZADA - SUTHERLAND GLOBAL SERVICES
04.2018 - 01.2019
Call Center Academy - , Call Center Services NC II
01.2018 - 02.2018
LIGAO COMMUNITY COLLEGE - , Computer System Servicing (CSC) NC II
10.2017 - 02.2018
Ligao Community College - , AB Political Science
06.2014 - 03.2016