Summary
Overview
Work History
Education
Skills
Timeline

Quinlee Roces Payla

Ogrimina
Ligao

Summary

  • Recognized for exemplary time management, organization, prioritization and work ethic.
  • Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
  • Hardworking and passionate job seeker. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

APPOINTMENT SETTER/Appointment Scheduler

5x5 CONTACT SERVICES
Texas
05.2021 - 06.2021
  • Cold Calling
  • Appointment Setting

APPOINTMENT SETTER/Appointment Scheduler

PANDR PH
Legazpi City
10.2019 - 05.2021
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Overcame objections using friendly, persuasive strategies.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

RPA REAL ESTATE AGENT

SYNERGIA SOLUTIONS
Daraga, Albay
03.2019 - 05.2019
  • Communicated with clients to understand property needs and preferences.
  • Setting appointments between potential clients and closer/manager.


Tele Calling Appointment Setter

BizHero
Victoria
06.2021 - 09.2022
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Addressed client inquiries and updated database information.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Set appointments with salespeople and potential customers.

SYNERGIA SOLUTIONS

SYNERGIA SOLUTIONS
Daraga, Albay
01.2019 - 02.2019
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Chat/Merchant/Support / LAZADA

SUTHERLAND GLOBAL SERVICES
Legazpi
04.2018 - 01.2019
  • Developed and maintained courteous and effective working relationships.
  • Provided professional services and support in a dynamic work environment.
  • Excellent communication skills, both verbal and written.

Education

AB Political Science

Ligao Community College, Ligao City, Albay
06.2014 - 03.2016

Computer System Servicing (CSC) NC II

LIGAO COMMUNITY COLLEGE, Ligao City, Albay
10.2017 - 02.2018

Call Center Services NC II

Call Center Academy, Legazpi City, Albay
01.2018 - 02.2018

Skills

Communication and Time management skills

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Timeline

Tele Calling Appointment Setter - BizHero
06.2021 - 09.2022
APPOINTMENT SETTER/Appointment Scheduler - 5x5 CONTACT SERVICES
05.2021 - 06.2021
APPOINTMENT SETTER/Appointment Scheduler - PANDR PH
10.2019 - 05.2021
RPA REAL ESTATE AGENT - SYNERGIA SOLUTIONS
03.2019 - 05.2019
SYNERGIA SOLUTIONS - SYNERGIA SOLUTIONS
01.2019 - 02.2019
Chat/Merchant/Support / LAZADA - SUTHERLAND GLOBAL SERVICES
04.2018 - 01.2019
Call Center Academy - , Call Center Services NC II
01.2018 - 02.2018
LIGAO COMMUNITY COLLEGE - , Computer System Servicing (CSC) NC II
10.2017 - 02.2018
Ligao Community College - , AB Political Science
06.2014 - 03.2016

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