HENRICH P. MALACASTE JR.
Davao City,Philippines
Summary
A resourceful and flexible individual with a strong background in customer service and support. Manages inquiries and resolves issues promptly, maintaining high customer satisfaction. Embraces challenges and adapts to changing environments, contributing positively to team objectives.
Overview
8
8
years of professional experience
Work History
Virtual Assistant/ Appointment Setter
Upwork
11.2023 - 03.2026
- Conducted cold calls to potential timeshare owners to communicate details of upcoming member meetings addressing hotel contract violations.
Technical Support/ Customer Service/ Sales Rep.
VXI Globale Solutions
Felcris Centrale Mall, Quimpo Boulevard, Davao City
09.2022 - 12.2023
- Troubleshoot and resolve customer issues and complaints involving cable boxes, TVs, and modems for Comcast.
- Assist customers with billing inquiries and automated subscription concerns. Process disputes and investigate supporting documentation and evidence related to customer claims and fraudulent activities for PayPal.
- Promote service upgrades and subscription plans to customers based on their account needs.
- Promote new phones with monthly discounts and bundled offers tailored to customers’ existing plans.
Order Placer/ Customer Service Representative
CNM BPO Solutions
Buhangin, Davao City
03.2018 - 11.2021
- Processed orders for customers using the Doordash platform.
- Transitioned to customer service support.
- Addressed customers' inquiry and complaints.
- Assist Dashers in locating the customer’s exact house, floor, and room.
- Assist the Dasher in the event of an accident to ensure the orders are completed while prioritizing the rider’s safety.
- Supported merchants in managing unpicked orders efficiently. and address their sales-related inquiries.
Education
Secondary Education -
Sto. Tomas National High School
Sto. Tomas, Davao del Norte01-2015
Primary Education -
Panabo Christian School
Panabo, Davao del Norte01-2011
Undergrad - Business Administration, Financial Management
University of Mindanao
Davao City09-2026
Skills
- Cold calling
- Customer Service
- Customer support
- Technical support
- Technical troubleshooting
- Call centre experience
- Order processing
- Sales promotion
Custom
- Proficient in Microsoft Office
- Excellent writing and verbal communication
- Intermediate knowledge of GoHighLevel (GHL)
Timeline
Virtual Assistant/ Appointment Setter
Upwork
11.2023 - 03.2026
Technical Support/ Customer Service/ Sales Rep.
VXI Globale Solutions
09.2022 - 12.2023
Order Placer/ Customer Service Representative
CNM BPO Solutions
03.2018 - 11.2021
Secondary Education -
Sto. Tomas National High School
Primary Education -
Panabo Christian School
Undergrad - Business Administration, Financial Management
University of Mindanao