QuickBooks Desktop
Romelyn Bonayog
Technical Support Representative
Carmona
Summary
A punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
1
1
Language
Work History
TECHNICAL SUPPORT REPRESENTATIVE
Dexcom Inc.
05.2023 - Current
- Knowledge about diabetes and how to properly assist them over the phone.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Was able to assist over 50 patients per shift. Willingness to work overtime if needed.
TECHNICAL SUPPORT REPRESENTATIVE / TRAINER (INTERN)
SYKES ASIA INC.
01.2019 - 01.2023
- Intermediate knowledge of troubleshooting Windows computers.
- Intermediate knowledge of how to use and troubleshoot accounting software, QuickBooks both Desktop and Online.
- Developed skills to partner with the customer on how to solve the issue while building a good relationship with them.
- Learned to appreciate the importance of opinions and suggestions of the customer via surveys.
- Training new hires and leadership skills.
- Lowest average handling time, was able to take in over 10 technical calls per day; was able to assist customers proficiently and effectively
CUSTOMER SERVICE REPRESENTATIVE
Alorica
01.2018 - 01.2019
- -Handled healthcare accounts, mostly dental.
- -Trained on how to properly implement HIPAA compliance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 50 customer calls per day
Education
Bachelor of Secondary Education - English
CAVITE STATE UNIVERSITY-CARMONA CAMPUS
01-2017
CARMONA NATIONAL HIGHSCHOOL -
CARMONA NATIONAL HIGHSCHOOL
01-2015
Skills
- Effective written and verbal English proficiency
- Proficient in maintaining focus in high-pressure situations
- Technical troubleshooting
- Client support
- Systematic troubleshooting skills
- Customer support professional
- Troubleshooting expertise
- Technical issues analysis
- Effective listening
- Product troubleshooting
- Data-driven decision making
- Virtual assistance
- Call center management
Software
QuickBooks Desktop Payroll
QuickBooks Online
Timeline
TECHNICAL SUPPORT REPRESENTATIVE
Dexcom Inc.
05.2023 - Current
TECHNICAL SUPPORT REPRESENTATIVE / TRAINER (INTERN)
SYKES ASIA INC.
01.2019 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Alorica
01.2018 - 01.2019
Bachelor of Secondary Education - English
CAVITE STATE UNIVERSITY-CARMONA CAMPUS
CARMONA NATIONAL HIGHSCHOOL -
CARMONA NATIONAL HIGHSCHOOL