Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Loche Alino

Loche Alino

Minglanilla

Overview

23
23
years of professional experience

Work History

Technical Support Representative

Sykes Asia Cebu
Cebu City
09.2019 - 01.2020


  • Specialization, Role Customer Service - General
  • Assist the customer in their internet connection
  • Identify the problem if it is NO SYNC or NO AUTH
  • Walk through the customer in configuring their modem
  • Process replacement modem
  • Create ticket for dispatch of technician
  • Retrieve their email add since it has been blocked due to spam
  • Provide and change their WIFI password

Process Executive

Cognizant Philippines
Cebu City
06.2020 - 08.2022


  • Specialization Customer Service
  • Position Level 1-4 Years Experienced Employee
  • Ordering center of PapaJohn's Pizza
  • Identify if that is carry-out or delivery order
  • Get/update the customers information
  • Process/place the orders of the customers
  • Identify if that is cash or card payment
  • Rest assured the customer that their card information is secured
  • Upselling other products

Customer Associate

EXL Service Philippines, Inc
09.2022 - 02.2022
  • Industry Call Center / IT-Enabled Services / BPO
  • Specialization Customer Service
  • Role Customer Service - General
  • Position Level 1-4 Years Experienced Employee
  • Seasonal account
  • Provide the available balance, filing deadline and spending deadline of the members
  • Educate the member how to cleared out the amount in question in their account so that their account will not be suspended
  • Unlocked their online account and walkthrough them how to create an online account
  • Discussed the benefits of HSA accounts, how can they invest, link bank account and file a claim
  • Request a card replacement if it is lost, stolen and never received
  • Call provider if the member doesn't want to submit any document to cleared out the amount in question to verify the card purchase
  • Send request/email to our back end team to review the documents of the member once it is beyond the timeframe and one time activation

Mortgage Specialist

Firstsource Solutions Limited
11.2018 - 06.2019
  • Industry Call Center / IT-Enabled Services / BPO
  • Specialization Customer Service
  • Role Customer Service - General
  • Position Level 1-4 Years Experienced Employee
  • Front liners of Halifax and Lloyds Bank
  • Answer the query of the customer regarding their mortgage outstanding balance
  • Recalculate their 10% allowable limit once they are tied up in the fixed rate
  • Set-up and cancel their direct debit card.

Customer Service

CSR, Qualfon
06.2017 - 06.2018
  • Cebu | Central Visayas, Industry Call Center / IT-Enabled Services / BPO
  • Specialization, Role Customer Service - General
  • Position Level Fresh Grad / < 1 Year Experienced Employee
  • Assist customer in technical matter
  • Assist in purchasing minutes
  • Take supervisory calls and ensure to resolve the issue

Secondary Teacher

University of Visayas MInglanilla Campus
06.2012 - 03.2015
  • Industry Education
  • Specialization Education
  • Role Primary, Position Level 1-4 Years Experienced Employee
  • Handling the Math, Science and MAPEH Subject
  • Adviser in Grade 9 and in Math Club
  • Coach in the different sports
  • Do the counselling.

HR Associate/Cash Disbursement/Administrative Assistant

Asya Glass Philippines, Inc
03.2010 - 03.2012
  • Industry Retail / Merchandise
  • Specialization Human Resources

Cashier/Asst. Supervisor, Supervisor/Team Lead

Cebu Chef Garden Restaurant
04.2006 - 07.2008
  • Industry Food & Beverage / Catering / Restaurant
  • Specialization Food/Beverage/Restaurant Service
  • Role, Position Level 1-4 Years Experienced Employee
  • Make a daily sales/report
  • In-charge to took over the money to the owner
  • Supervise the other employee if the supervisor is not around
  • In-charge of the attendance
  • Sometimes do the purchasing

Role Payroll Officer

Salesclerk, Sarah Lauren Skin Care
05.1999 - 01.2000
  • Position Level 1-4 Years Experienced Employee
  • Helps interview and orient, train newly hire workers
  • Assist in every bi-monthly payroll for 100 employees
  • Helps in preparation and submission for monthly reports for
  • BIR/SSS/PHIC/HDMF, etc
  • LTO vehicle registration, renewal, delivery permit
  • Process, recording and reconciling daily cash disbursement
  • Recording of AR for the wholesale records
  • Encoding the shipment expenses of the wholesale customers to the alliance
  • Handling the PCRF which is 100,000.00
  • Process the payments in renewing all the permits, Industry Grooming / Beauty / Fitness
  • Specialization Sales - Retail/General
  • Role Sales Executive
  • Position Level Fresh Grad / < 1 Year Experienced Employee
  • Push the products especially the new ones
  • Entertain the customer and give the knowledge of our products
  • Check the incoming and outgoing stocks
  • Make our monthly reports

Education

Bachelor's/College Degree - Math

Cebu Normal University/University of Visayas

Skills

Intermediate HR Functions, Cash Disbursement, Admin Workundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Associate

EXL Service Philippines, Inc
09.2022 - 02.2022

Process Executive

Cognizant Philippines
06.2020 - 08.2022

Technical Support Representative

Sykes Asia Cebu
09.2019 - 01.2020

Mortgage Specialist

Firstsource Solutions Limited
11.2018 - 06.2019

Customer Service

CSR, Qualfon
06.2017 - 06.2018

Secondary Teacher

University of Visayas MInglanilla Campus
06.2012 - 03.2015

HR Associate/Cash Disbursement/Administrative Assistant

Asya Glass Philippines, Inc
03.2010 - 03.2012

Cashier/Asst. Supervisor, Supervisor/Team Lead

Cebu Chef Garden Restaurant
04.2006 - 07.2008

Role Payroll Officer

Salesclerk, Sarah Lauren Skin Care
05.1999 - 01.2000

Bachelor's/College Degree - Math

Cebu Normal University/University of Visayas

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