Loche Alino
Minglanilla
Overview
23
23
years of professional experience
Work History
Technical Support Representative
Sykes Asia Cebu
Cebu City
09.2019 - 01.2020
- Specialization, Role Customer Service - General
- Assist the customer in their internet connection
- Identify the problem if it is NO SYNC or NO AUTH
- Walk through the customer in configuring their modem
- Process replacement modem
- Create ticket for dispatch of technician
- Retrieve their email add since it has been blocked due to spam
- Provide and change their WIFI password
Process Executive
Cognizant Philippines
Cebu City
06.2020 - 08.2022
- Specialization Customer Service
- Position Level 1-4 Years Experienced Employee
- Ordering center of PapaJohn's Pizza
- Identify if that is carry-out or delivery order
- Get/update the customers information
- Process/place the orders of the customers
- Identify if that is cash or card payment
- Rest assured the customer that their card information is secured
- Upselling other products
Customer Associate
EXL Service Philippines, Inc
09.2022 - 02.2022
- Industry Call Center / IT-Enabled Services / BPO
- Specialization Customer Service
- Role Customer Service - General
- Position Level 1-4 Years Experienced Employee
- Seasonal account
- Provide the available balance, filing deadline and spending deadline of the members
- Educate the member how to cleared out the amount in question in their account so that their account will not be suspended
- Unlocked their online account and walkthrough them how to create an online account
- Discussed the benefits of HSA accounts, how can they invest, link bank account and file a claim
- Request a card replacement if it is lost, stolen and never received
- Call provider if the member doesn't want to submit any document to cleared out the amount in question to verify the card purchase
- Send request/email to our back end team to review the documents of the member once it is beyond the timeframe and one time activation
Mortgage Specialist
Firstsource Solutions Limited
11.2018 - 06.2019
- Industry Call Center / IT-Enabled Services / BPO
- Specialization Customer Service
- Role Customer Service - General
- Position Level 1-4 Years Experienced Employee
- Front liners of Halifax and Lloyds Bank
- Answer the query of the customer regarding their mortgage outstanding balance
- Recalculate their 10% allowable limit once they are tied up in the fixed rate
- Set-up and cancel their direct debit card.
Customer Service
CSR, Qualfon
06.2017 - 06.2018
- Cebu | Central Visayas, Industry Call Center / IT-Enabled Services / BPO
- Specialization, Role Customer Service - General
- Position Level Fresh Grad / < 1 Year Experienced Employee
- Assist customer in technical matter
- Assist in purchasing minutes
- Take supervisory calls and ensure to resolve the issue
Secondary Teacher
University of Visayas MInglanilla Campus
06.2012 - 03.2015
- Industry Education
- Specialization Education
- Role Primary, Position Level 1-4 Years Experienced Employee
- Handling the Math, Science and MAPEH Subject
- Adviser in Grade 9 and in Math Club
- Coach in the different sports
- Do the counselling.
HR Associate/Cash Disbursement/Administrative Assistant
Asya Glass Philippines, Inc
03.2010 - 03.2012
- Industry Retail / Merchandise
- Specialization Human Resources
Cashier/Asst. Supervisor, Supervisor/Team Lead
Cebu Chef Garden Restaurant
04.2006 - 07.2008
- Industry Food & Beverage / Catering / Restaurant
- Specialization Food/Beverage/Restaurant Service
- Role, Position Level 1-4 Years Experienced Employee
- Make a daily sales/report
- In-charge to took over the money to the owner
- Supervise the other employee if the supervisor is not around
- In-charge of the attendance
- Sometimes do the purchasing
Role Payroll Officer
Salesclerk, Sarah Lauren Skin Care
05.1999 - 01.2000
- Position Level 1-4 Years Experienced Employee
- Helps interview and orient, train newly hire workers
- Assist in every bi-monthly payroll for 100 employees
- Helps in preparation and submission for monthly reports for
- BIR/SSS/PHIC/HDMF, etc
- LTO vehicle registration, renewal, delivery permit
- Process, recording and reconciling daily cash disbursement
- Recording of AR for the wholesale records
- Encoding the shipment expenses of the wholesale customers to the alliance
- Handling the PCRF which is 100,000.00
- Process the payments in renewing all the permits, Industry Grooming / Beauty / Fitness
- Specialization Sales - Retail/General
- Role Sales Executive
- Position Level Fresh Grad / < 1 Year Experienced Employee
- Push the products especially the new ones
- Entertain the customer and give the knowledge of our products
- Check the incoming and outgoing stocks
- Make our monthly reports
Education
Bachelor's/College Degree - Math
Cebu Normal University/University of Visayas
Skills
Intermediate HR Functions, Cash Disbursement, Admin Workundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Associate
EXL Service Philippines, Inc
09.2022 - 02.2022
Process Executive
Cognizant Philippines
06.2020 - 08.2022
Technical Support Representative
Sykes Asia Cebu
09.2019 - 01.2020
Mortgage Specialist
Firstsource Solutions Limited
11.2018 - 06.2019
Customer Service
CSR, Qualfon
06.2017 - 06.2018
Secondary Teacher
University of Visayas MInglanilla Campus
06.2012 - 03.2015
HR Associate/Cash Disbursement/Administrative Assistant
Asya Glass Philippines, Inc
03.2010 - 03.2012
Cashier/Asst. Supervisor, Supervisor/Team Lead
Cebu Chef Garden Restaurant
04.2006 - 07.2008
Role Payroll Officer
Salesclerk, Sarah Lauren Skin Care
05.1999 - 01.2000
Bachelor's/College Degree - Math
Cebu Normal University/University of Visayas