ROLAN L. LEGASPI
Collector, Customer Services, Admin Staff
San Pedro
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my knowledge, experiences and abilities.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Sr. Operations Representative
Capital One Bank N.A.
Alabang, Muntinlupa City
05.2022 - 07.2025
- Developed strong customer relationships by addressing concerns promptly and providing solutions that exceeded expectations.
- Handled customer needs and issues by working with representatives and customers directly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collaborated with various departments to support daily activities oversight and coordination.
Collector/Customer Solutions
Genpact Services LLC.
Alabang, Muntinlupa City
11.2015 - 01.2022
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Accounting Clerk
Century Pacific Foods Inc.
Biñan City, Laguna
07.2015 - 11.2015
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Education
BBA - Human Resource Development Management
Polytechnic University of The Philippines Santa Rosa Campus
Santa Rosa, Laguna 04.2011 - 01.2015
Secondary -
Liceo De San Pedro Laguna
San Pedro, Laguna 01.2007 - 01.2011
Primary -
San Vicente Elementary School
San Pedro, Laguna 01.2001 - 01.2007
Skills
Teamwork and collaboration
Problem-solving
Self motivation
Multitasking Abilities
Adaptability and flexibility
Active listening
Decision-making
References
Kevin Uranza, Manager (+63) 9175719465 ,Capital One Philippines
James Acol, Manager (+63) 9175720601, Capital One Philippines
Paraluman Veloz, Professor (+63) 9178478427,Polytechnic University of the Philippines
Training
- Santa Rosa Community Hospital - HR Associate
- A-100 Merchandise 7-Eleven Franchise - Sales Associate
Timeline
Sr. Operations Representative
Capital One Bank N.A.
05.2022 - 07.2025
Collector/Customer Solutions
Genpact Services LLC.
11.2015 - 01.2022
Accounting Clerk
Century Pacific Foods Inc.
07.2015 - 11.2015
BBA - Human Resource Development Management
Polytechnic University of The Philippines Santa Rosa Campus
04.2011 - 01.2015
Secondary -
Liceo De San Pedro Laguna
01.2007 - 01.2011
Primary -
San Vicente Elementary School
01.2001 - 01.2007
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