RITCHIE GRACE DEGRACIA
PROJECT DIRECTOR
Bacolod City, Province Of Negros Occidental,NEC
Summary
Resourceful Project Manager with 2 years of experience in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Project Manager
Focus Direct
08.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Customer Service Representative
Qualfon Call Center
03.2019 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Hospitality Management
Negros Oriental State University
Dumaguete, Province Of Negros Oriental, Philippines 05.2001 -
Skills
Project management
Work flow planning
Task prioritization
Cost control
Client relations
Data analysis
Root-cause analysis
Stakeholder communications
Staff management
Relationship building
Coaching and mentoring
Microsoft Skill
Certification
Email Communication
Timeline
Email Communication
11-2024
Excel Training
06-2024
Time Management
04-2024
Sales Training
02-2024
Project Manager
Focus Direct
08.2020 - Current
Customer Service Representative
Qualfon Call Center
03.2019 - 05.2020
Bachelor of Science - Hospitality Management
Negros Oriental State University
05.2001 -
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