Merriam Villa
Victorias City, Province Of Negros Occidental,NEC
Summary
Dynamic professional with a proven track record in customer service and office administration. Skilled in data entry and relationship management, I excelled in enhancing client trust and achieving high retention rates. My proactive approach and effective communication foster strong partnerships, driving sales success and operational efficiency.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
City Government of Victorias
07.2022 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management.
Sales Executive
IQOR, Philippines
01.2017 - 02.2019
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Mortgage Specialist, JP Morgan Chase and Company
Teleperformance, Philippines
12.2014 - 12.2016
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
Sales Executive
Aegis Peoplesupport Cebu
01.2011 - 12.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
Bachelor of Arts - Marketing
Central Philippine University
Iloilo City, Province Of Iloilo, Philippines10-2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
City Government of Victorias
07.2022 - 09.2024
Sales Executive
IQOR, Philippines
01.2017 - 02.2019
Mortgage Specialist, JP Morgan Chase and Company
Teleperformance, Philippines
12.2014 - 12.2016
Sales Executive
Aegis Peoplesupport Cebu
01.2011 - 12.2012
Bachelor of Arts - Marketing
Central Philippine University
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