Donjie Cabilete

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Configured hardware, Scanner devices, and set up accounting software.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Patched software and installed new versions to eliminate security problems and protect data.

• Answered product and service questions, suggesting other offerings to attract potential customers.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Increased sales and customer satisfaction through personalized servicing.

• Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.

• Managed high levels of call flow and responded to technical support needs.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.