Summary
Overview
Work History
Education
Skills
Timeline
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RICHARD SARMIENTA

RICHARD SARMIENTA

Pasig

Summary

Versatile and driven professional with hands-on experience in customer service, sales, collections, real estate, and security monitoring. Skilled in upselling, billing resolution, CRM handling, and client engagement across BPO, freelance, and property sectors. As a Senior Property Specialist at Megaworld RFO Premier, guided clients through property tours, negotiations, and closing of ready-for-occupancy condos. Freelance roles in outbound sales and account servicing highlight adaptability and initiative. At Deep Sentinel, handled live security monitoring and emergency response for residential and commercial sites. Completed OJT with Pru Life UK, promoting insurance products online and supporting digital outreach.

Overview

2026
2026
years of professional experience

Work History

Senior Property Specialist

Megaworld RFO Premier
  • Sold ready-for-occupancy condominium units across Makati, BGC, Quezon City, and other prime locations
  • Led property tours and presentations covering specifications, payment terms, and benefits
  • Assisted clients through negotiation and closing processes, ensuring smooth transactions
  • Maintained client relationships and provided after-sales support
  • Participated in open houses, booth manning, and market analysis to inform sales strategies

Collections Support Specialist

PennyMac Loan Services, LLC
  • Managed collection accounts and processed payments with accuracy
  • Assisted customers in extending due dates and resolving account issues
  • Closed accounts per compliance standards and provided account summaries
  • Delivered empathetic service while adhering to financial regulations
  • Work from Home

Sales Representative

That's Great News
  • Conducted outbound sales calls promoting custom wall plaques to clients featured in media
  • Guided customers through product customization and ordering process
  • Maintained CRM records and followed up on leads to close sales
  • Work from Home

LSC Security Agent

Deep Sentinel Security
09.2024 - 09.2025
  • Monitored live security events using proprietary technology
  • Intervened via 2-way audio, triggered alarms, and contacted emergency services when necessary
  • Reviewed perimeter alerts to prevent criminal activity at homes and businesses
  • Provided internal feedback to improve system performance and customer experience
  • Collaborated with engineering and customer service teams to refine monitoring protocol

Customer Account Associate

VXI Global Solutions
07.2021 - 07.2024
  • Executed hard selling and upselling techniques to drive revenue growth and exceed targets
  • Managed billing processes, resolved financial discrepancies, and ensured accurate and timely invoicing

Insurance Marketing Intern (OJT)

Pru Life UK
03.2023 - 06.2023
  • Promoted insurance products through online platforms and social media
  • Engaged with potential clients and responded to inquiries
  • Supported digital marketing efforts and lead generation

Education

Bachelor of Science - Business Administration

La Concepcion College
01.2023

Skills

  • Digital marketing support
  • Sales, upselling & lead conversion
  • Customer service & relationship building
  • Communication & multitasking
  • CRM systems & data handling
  • Billing resolution & account collections
  • Security monitoring & emergency response

Timeline

LSC Security Agent

Deep Sentinel Security
09.2024 - 09.2025

Insurance Marketing Intern (OJT)

Pru Life UK
03.2023 - 06.2023

Customer Account Associate

VXI Global Solutions
07.2021 - 07.2024

Collections Support Specialist

PennyMac Loan Services, LLC

Sales Representative

That's Great News

Senior Property Specialist

Megaworld RFO Premier

Bachelor of Science - Business Administration

La Concepcion College

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RICHARD SARMIENTA