Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rica Aquino

Rica Aquino

Appointment Setter & Media Buyer

Summary

Freelance professional with a proven track record of achievements and experience, offering excellent service. Committed to delivering results-driven solutions and fostering collaborative partnerships.

Overview

8
8
years of professional experience

Work History

Real Estate Appointment Setter (VA)

Leadspring ISA
10.2022 - Current
  • Handled Real Estate and Healthcare Campaign
  • Answered phone calls and answered questions from potential client.
  • Acted as first point of contact and set appointments for prospective clients.
  • Received in-bound calls and initiated out-bound daily calls to introduce leads to services offered.
  • Determine the level of interest and qualification of leads by asking pertinent questions about their real estate needs, budget, timeline, etc.
  • Ensure timely communication with realtors regarding their appointments by crafting clear and concise emails

Process Associate /Floor Leader

Transworld System Customer Services Philippines LLC
10.2019 - 10.2020
  • Handled Wells Fargo Homeowners Insurance and PennyMac Claims
  • In this role, I uncovered my innate attention to detail and organizational prowess.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Customer Service and Technical Support (AT&T)

VXI
10.2019 - 10.2020
  • Handled inbound calls for AT&T customers assisting them with products and services offered by the client.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered constant flow of customer calls with minimal wait times.

Amazon Seller Support

MAJOREL
03.2019 - 09.2019
  • Handled inbound calls for Amazon Sellers providing best practices within the Amazon general framework.
  • Offered advice and assistance to sellers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service (Paypal Account)

GENPACT
10.2017 - 01.2019
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

Team Leader (Mortgage Account)

INTER ALIA AMDG
09.2016 - 09.2017
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.

Sales and Customer Service Representative

IQOR Philippines Robinson’s Place
01.2016 - 08.2016
  • 1800 flowers and Walmart Online shopping
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Science - Hotel And Restaurant Management

FAR EASTERN POLYTECHNIC COLLEGE
Dasmariñas City, Cavite, Philippines
04.2001 -

No Degree - English Proficiency

BESTECH TESDA SCHOOL
Dasmariñas City, Cavite, Philippines
04.2001 -

No Degree - Facebook Ads Media Buying

Filipino Ads Mastermind Academy - FAMA PH
Dasmariñas City, Cavite, Philippines.
04.2001 -

No Degree - All White Hat SEO

Basic Search Engine Optimization Training.
Dasmariñas City, Cavite, Philippines
04.2001 -

Skills

Positive Attitude

Accomplishments

  • Hall of Fame: Consistently recognized in the Hall of Fame every quarter for achieving the highest quality assurance scores, and consistently ranked as one of the top agents each month in my previous company.
  • Quality Wizard: During training, I achieved the highest QA scores, maintaining this performance into production.
  • AER Queen: Recognized for consistently demonstrating mastery in acknowledging, empathizing, and reassuring every customer interaction.
  • Rookie Agent: Maintained excellent attendance records with no invalid late arrivals or absences, and consistently adhered to break times across all companies I have worked for.

Timeline

Real Estate Appointment Setter (VA)

Leadspring ISA
10.2022 - Current

Process Associate /Floor Leader

Transworld System Customer Services Philippines LLC
10.2019 - 10.2020

Customer Service and Technical Support (AT&T)

VXI
10.2019 - 10.2020

Amazon Seller Support

MAJOREL
03.2019 - 09.2019

Customer Service (Paypal Account)

GENPACT
10.2017 - 01.2019

Team Leader (Mortgage Account)

INTER ALIA AMDG
09.2016 - 09.2017

Sales and Customer Service Representative

IQOR Philippines Robinson’s Place
01.2016 - 08.2016

Bachelor of Science - Hotel And Restaurant Management

FAR EASTERN POLYTECHNIC COLLEGE
04.2001 -

No Degree - English Proficiency

BESTECH TESDA SCHOOL
04.2001 -

No Degree - Facebook Ads Media Buying

Filipino Ads Mastermind Academy - FAMA PH
04.2001 -

No Degree - All White Hat SEO

Basic Search Engine Optimization Training.
04.2001 -

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Rica AquinoAppointment Setter & Media Buyer