Paean Marie Dela Cruz
Virtual Assistant | Appointment Setter/Cold Calling | Customer Support Specialist
Pampanga
Summary
Dedicated professional with four years of comprehensive experience in the Call Center industry, excelling as a Customer Service Representative and Technical Support specialist. Proven ability to handle diverse customer inquiries, ensuring satisfaction through effective communication and problem-solving. Additionally, demonstrated skills as a Virtual Assistant, specializing in Appointment Setting and Cold Calling within the Real Estate sector. Successfully coordinated outreach efforts, generated leads, and scheduled appointments to support the sales process. Adept at multitasking, adapting to dynamic environments, and consistently achieving goals. Eager to bring a versatile skill set to contribute to the success of a forward-thinking team.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Cold Calling - Appointment Setter - Real Estate
StartVirtual
Taguig
09.2023 - 11.2023
- Implemented outbound calling strategies to engage potential clients in real estate, effectively creating opportunities for further discussion and relationship-building.
- Demonstrated strong communication skills in connecting with leads, understanding their real estate needs, and positioning our services as viable solutions.
- Generated and maintained a systematic approach to appointment scheduling, optimizing the efficiency of the sales process and fostering a positive customer experience.
- Built good relationships with clients from the start, making the real estate brand look good and improving the chances of successful deals.
- Collaborated closely with other team members, sharing insights gained from client interactions and working collectively towards achieving the set goals in real estate sales.
CUSTOMER SERVICE REPRESENTATIVE/TECH SUPPORT
TELEPERFORMANCE
Taguig
04.2021 - 06.2023
- Provided efficient customer support by answering incoming calls in a fast-paced environment.
- Demonstrated intermediate computer literacy and meticulous process adherence.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Proficiently managed time and organized work tasks to meet performance expectations while processing and tracking orders for clients
- Utilized customer service software to manage interactions and track customer satisfaction.
- Demonstrated expertise in troubleshooting audio equipment and aviation headsets, ensuring efficient service replacements or repairs
- Played a crucial role in maintaining equipment functionality by regularly updating software and firmware, enhancing audio equipment performance.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
Taguig
09.2019 - 05.2021
- Handled customer inquiries pertaining to credit card matters, including tasks such as card activation, card cancellation, and managing dispute resolution processes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided clear and concise communication to customers, explaining credit card terms, policies, and procedures to enhance overall customer understanding and satisfaction.
Education
Bachelor of Science - Business Administration
ILOCOS SUR POLYTECHNIC STATE COLLEGE
Ilocos Sur 07.2014 - 05.2015
Skills
Cold Calling
Certification
Certification of Completion in StartVirtual
Timeline
Cold Calling - Appointment Setter - Real Estate
StartVirtual
09.2023 - 11.2023
Certification of Completion in StartVirtual
09-2023
CUSTOMER SERVICE REPRESENTATIVE/TECH SUPPORT
TELEPERFORMANCE
04.2021 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
09.2019 - 05.2021
Bachelor of Science - Business Administration
ILOCOS SUR POLYTECHNIC STATE COLLEGE
07.2014 - 05.2015
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