Jesusa Pagbilao
General Virtual Assistant
Salinungan East San Mateo Isabela
Summary
My name is Jesusa Pagbilao I specialized in cold calling, lead generation and appointment setting sales and retails. I've been a cold caller and virtual assistant for a couple of years now with several campaigns like Real State, Health Insurances, Inside sales, and retails.
Give me the job, sit back and I will get back to you with quantity, quality and honest service .
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Appointment Setter/Real Estate Sales Agent
Freelancers.com
03.2023 - Current
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Entered daily data in computer systems and documented office activities.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Outbound
Upwork.com
03.2023 - 03.2023
- Conducted 200-250 outbound phone calls daily to reach potential clients and market products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Made average of 250 outbound and inbound calls per day.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Developed and implemented strategies to increase customer retention and sales.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Lead Generation
Unimed Health Services
01.2023 - 02.2023
- Unimed is one of the moat trusted online pharmacy in the US
- Outbound calling
- Assess customer health problems provide the best option of medicare ,assist through payment process
- CSR and lead generation
Customer Service Representative
Alorica Philippines
06.2021 - 12.2022
- Answer inbound calls from customers regarding their orders,accounts,subscriptions and deliveries
Education
Bachelor of Science - Nursing Culinary Arts
PLTC
Bayombong Nueva, Kong University
06.2002 - 05.2005
Basic Culinary Arts
08.2015 - 05.2016
Skills
Able to work on mininal supervisionundefined
Timeline
Appointment Setter/Real Estate Sales Agent
Freelancers.com
03.2023 - Current
Outbound
Upwork.com
03.2023 - 03.2023
Lead Generation
Unimed Health Services
01.2023 - 02.2023
Customer Service Representative
Alorica Philippines
06.2021 - 12.2022
Basic Culinary Arts
08.2015 - 05.2016
Bachelor of Science - Nursing Culinary Arts
PLTC
Bayombong Nueva, Kong University
06.2002 - 05.2005
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