RACHEL FAITH SEBASTIAN
Medical Virtual Assistant
Orion, Province Of Bataan
Summary
I am currently a Medical Virtual Assistant of a health insurance plan.
Almost 2 years of experience in handling medical Insurance from Cigna Healthcare.
5 years experience in Bpo industry and 11 years for Banking/financial services (Citibank and Bdo Unibank. Inc.
Proven competency of dealing with customers from various classes, assisting them with their concerns and answering questions regarding products and services.
High level proficiency with Microsoft Word, Outlook, Excel and Internet Excellent communication and interpersonal skills
Overview
19
19
years of professional experience
2
2
Certifications
1
1
Language
Work History
Virtual Assistant
SaiberAssist
07.2025 - Current
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Process Electronic and Paper applications for Enrollment of medical health insurance plan.
JUNIOR ASSISTANT MANAGER
Bdo Unibank Inc.
07.2019 - 02.2025
- Retail deposits, loans, Cards
- Double Dragon Meridian Plaza
Citiphone Officer
Citibank Ph
04.2014 - 06.2019
- Citibank Ph Credit cards
- Citibank Australia Credit cards and Consumer Lending
Cross lateral OPTUS ACCOUNT
Convergys Alabang
03.2012 - 03.2014
- Financial Services
Customer Service Specialist(CSS)
Convergys Philippines
12.2010 - 03.2012
- Healthcare account (CIGNA)
- Tier 1 (cross trained to 2 Line of Business/Proclaim to Cigna 88)
- Processing of Benefits and Eligibility
- Process Provider Claims
Directory Assistance
Stellar Global Solutions Philippines
09.2007 - 10.2010
- BELL Canada/cross trained to Vodafone-Australian account
- Tier 2/Call Assist
- Time Square Araneta Center Cubao
Education
Bachelor of Science - Nursing
Metropolitan Hospital College of Nursing
03-2007
Skills
Service excellence
Proficient in Microsoft Office
Accurate data entry
Meticulous attention to detail
Additional Information
I am a full time mother at the same time. I am also planning to take Nclex for RN this coming year to have a dual license and to ehnace my knowledge, skills and abilities.
Certification
Certificate of Completion HIPPA Training
Timeline
Certificate of Completion HIPPA Training
06-2026
Virtual Assistant
SaiberAssist
07.2025 - Current
JUNIOR ASSISTANT MANAGER
Bdo Unibank Inc.
07.2019 - 02.2025
Citiphone Officer
Citibank Ph
04.2014 - 06.2019
Cross lateral OPTUS ACCOUNT
Convergys Alabang
03.2012 - 03.2014
Customer Service Specialist(CSS)
Convergys Philippines
12.2010 - 03.2012
Directory Assistance
Stellar Global Solutions Philippines
09.2007 - 10.2010
Bachelor of Science - Nursing
Metropolitan Hospital College of Nursing
Disclaimer
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Rachel Faith B. Sebastian