CLARENCE BAYONA
Customer Service Representative
Bacolod City, Province Of Negros Occidental
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative | Virtual Assistant
Zips Car Wash.
10.2024 - 07.2025
- I served as a customer service representative for 9 months.
- Received inbound calls from customers via Zendesk.
- Oversaw customer memberships for cancellation and refund requests.
- Multitask by checking email while I have a customer on the other line.
- Provide options to customers instead of canceling their membership by offering discounts.
- Trained on how to navigate woven, site watch web, and sonny’s control to locate customer’s memberships.
- Ensure customer loyalty and satisfaction.
- Build rapport with customers through courteous and professional communications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Representative | Virtual Assistant
Ajt Diabetic Inc.
01.2024 - 08.2024
- Use Call Shaper for outbound and inbound calls.
- Calling patients for a follow-up phone call to know if they are still interested in receiving a full set of diabetic supplies, such as a monitor, test strips, lancets, and control solution.
- Determine what set of diabetic supplies the patients could be eligible for by following the step-by-step procedures shown on Call Shaper.
- Ensuring patients that we are not a telemarketer or a scam, as we follow HIPAA law, which states that we cannot disclose any of their information, such as their insurance data.
- Helped patients with the timeline of when they can receive their diabetic supplies, once they are eligible.
- Make sure to always reach the daily sales quota before the shift ends.
- Expanded customer base through cold calling, networking, and relationship building.
Customer Service Representative
Concentrix
12.2022 - 01.2024
- I served as a guest specialist for Booking.com for 1 year and 1 month.
- Oversaw guest accommodations inquiries, accurately providing information to resolve service complaints, and guarantee guest satisfaction.
- Built rapport with guests through courteous and professional communications.
- As a mediator, we always check the accommodations policy. For us to follow the necessary steps and guidelines about the guest complaints.
- Maintained excellent relationships with Accommodations and Guests by providing friendly, helpful, compassionate, and caring service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Banking Operation Analyst / Non-voice
Ubiquity
02.2021 - 11.2022
- I served as a banking operation analyst for Chime for 1 year and 9 months.
- Investigate customer disputes using Zendesk for incorrect charges, payments made by other methods, credit not posted, non-receipt, and items not as described.
- After a thorough investigation of customer disputes, we send a claim using Visa tools for the specific providers where the consumer files a dispute, so the provider can respond with their evidence, and this is for us to analyze if the consumer dispute is valid or invalid.
- Provide a temporary credit to every consumer who is eligible for the credit while waiting for the providers to respond.
- Send an email to the consumers to set proper expectations.
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
Customer Service Representative / Technical Support
Panasiatic Solutions
10.2020 - 06.2021
- I served as billing and technical support for Straight Talk Wireless for 8 months.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Built rapport with customers through courteous and professional communications.
- Provided clear and concise step-by-step technical support to guide clients.
- Used support tickets to track and speed up incidents.
- Conducted tactical troubleshooting to identify faults.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Education
Senior High School - Secondary
E.B Magalona National High School
E.B Magalona, Negros Occidental 01.2021 - 01.2022
College -
STI - West Negros University
01.2022 - 01.2023
Primary - undefined
Mambag-id Elementary School
Silay City, Negros Occidental 01.2013 - 01.2014
Skills
Service excellence
Analytical problem-solving
Effective listening
Comprehensive understanding of products
Skilled in managing inbound calls
Timely complaint resolution
Time management
Flexible problem-solving
Call center experience
Customer relations
Problem resolution
Critical thinking
Appointment scheduling
Customer relationship management (CRM)
Live chat support
Sales experience
Effective product sales strategies
Customer engagement strategies
Promotional strategy development
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative | Virtual Assistant
Zips Car Wash.
10.2024 - 07.2025
Sales Representative | Virtual Assistant
Ajt Diabetic Inc.
01.2024 - 08.2024
Customer Service Representative
Concentrix
12.2022 - 01.2024
College -
STI - West Negros University
01.2022 - 01.2023
Banking Operation Analyst / Non-voice
Ubiquity
02.2021 - 11.2022
Senior High School - Secondary
E.B Magalona National High School
01.2021 - 01.2022
Customer Service Representative / Technical Support
Panasiatic Solutions
10.2020 - 06.2021
Primary - undefined
Mambag-id Elementary School
01.2013 - 01.2014
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