Nikko Arjelle Eguia De La Cruz
Branch Manager
Lipa City, Province Of Batangas
Summary
Developed precise analytical and investigative skills in financial services environment, excelling in detailed credit assessments and financial documentation reviews. Demonstrates expertise in data analysis, risk evaluation, and reporting, aiming to transition into new field. Prepared to leverage these transferable skills to bring value in diverse professional setting.
Overview
13
13
years of professional experience
Work History
Credit Investigator
Malarayat Rural Bank
02.2020 - Current
- Enhanced customer satisfaction through timely and accurate credit investigations for loan applications.
- Reduced turnaround time for credit decisions with thorough investigations and prompt reporting of findings.
- Improved credit investigation processes by implementing advanced research techniques and data analysis.
- Gathered, preserved and presented relevant and pertinent evidence.
Loan Processor/Bookkeeper
Malarayat Rural Bank, Inc.
02.2017 - 02.2020
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Utilized loan origination software to process and track loan applications.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Regular Account Specialist
Rizal Microbank (A Subsidiary of RCBC)
12.2015 - 03.2017
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Analyzed financial data and generated accurate, insightful reports for management.
Customer Care Specialist
Digitel Mobile Philippines (Sun Cellular)
04.2013 - 02.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
Account Officer
Bangko Kabayan
11.2011 - 11.2012
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Responded to requests for information and resolved issues quickly.
- Effectively communicated complex financial information to non-financial personnel within the organization, fostering improved understanding of key performance indicators and overall company health.
Education
Bachelor of Science - Computer Science
De La Salle Lipa
Lipa City, Province Of Batangas, Philippines 04.2001 -
Skills
Goal oriented
Microsoft Excel proficiency
Verbal and written communication
Relationship management
Team Player
Market trend analysis
Teamwork
Adaptability and flexibility
Analytical thinking
Professionalism
Timeline
Credit Investigator
Malarayat Rural Bank
02.2020 - Current
Loan Processor/Bookkeeper
Malarayat Rural Bank, Inc.
02.2017 - 02.2020
Regular Account Specialist
Rizal Microbank (A Subsidiary of RCBC)
12.2015 - 03.2017
Customer Care Specialist
Digitel Mobile Philippines (Sun Cellular)
04.2013 - 02.2015
Account Officer
Bangko Kabayan
11.2011 - 11.2012
Bachelor of Science - Computer Science
De La Salle Lipa
04.2001 -
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