NATHANIEL ESCOBAR
Lipa City, Province of Batangas
Summary
Developed skills in fast-paced digital environment, focusing on content evaluation, critical thinking, and effective communication. Demonstrated ability to adhere to guidelines, manage high volumes of content, and ensure positive user experience. Looking to transition into new field, leveraging these transferrable skills to contribute to dynamic and collaborative team.
Overview
2
2
years of professional experience
Work History
Customer Experience Agent
ALORICA PHILIPPINES INC.
03.2025 - 01.2026
- Reviews and filters user-generated content (text, images, videos) to ensure it meets specific client
guidelines, community standards, and policies, protecting users and promoting a positive
environment. - Key tasks involve applying complex rules, escalating issues, and maintaining quality, requiring
strong computer skills, attention to detail, and resilience to handle sensitive/graphic content. - Collaborated with team members to streamline processes and improve response times.
- Maintained compliance with company policies while delivering high-quality customer service experiences.
- Review high volume of user-generated contents to meet the quota and meet the clients satisfaction to the business.
Office Staff
Batangas State University - Lipa
11.2023 - 12.2023
- Assisted in managing daily office operations and maintaining organized filing systems.
- Coordinated scheduling for meetings, events, and workshops to enhance communication efficiency.
- Processed incoming correspondence and routed to appropriate departments for timely response.
- Supported administrative tasks including data entry, document preparation, and record keeping.
Education
Bachelor of Science - Psychology
Batangas State University
Lipa City, Philippines06-2023
Skills
- Performance tracking
- Cultural awareness
- Patience and tolerance
- Content management
- Online research
- Assertiveness
- Ethical judgment
- Social media
- Attention to detail
- Microsoft office
- Strong attention to detail
- Critical thinking
Timeline
Customer Experience Agent
ALORICA PHILIPPINES INC.
03.2025 - 01.2026
Office Staff
Batangas State University - Lipa
11.2023 - 12.2023
Bachelor of Science - Psychology
Batangas State University