Melanie Mabayo Marquez
Zone 6A, Natumolan, Tagoloan, Misamis Oriental
Summary
Experienced Head Teller with a strong background in branch operations, cash management, and customer service. Skilled in supervising teller operations, balancing transactions, and ensuring compliance with company policies and audit requirements. As acting OIC, capable of overseeing overall branch operations, guiding staff, addressing client concerns, and safeguarding branch assets. Recognized for leadership, integrity, and teamwork, with a commitment to ensuring efficient and accurate branch operations
Overview
7
7
years of professional experience
Work History
Head Teller
Secured Bank, Inc., A Rural Bank
11.2021 - Current
- Supervised daily teller operations and ensured accurate cash handling
- Balanced vault and teller drawers; resolved discrepancies promptly
- Trained and guided teller staff to maintain performance and compliance
- Handled high-value transaction and addressed customer concerns
- Ensured adherence to bank policies, security, and regulatory standard
- Provided customers with appropriate literature on banking products and services
- Act as temporary Branch Officer-in-Charge
- Supervise day-to-day branch activities
- Ensures smooth operations, supports the team, maintains customer satisfaction, safeguards branch assets, and helps the branch achieve its goal
Credit and Collection Assistant
VIC Imperial Appliance Plaza
09.2018 - 07.2020
- Maintain updated records of customer accounts
- Monitor accounts receivable and follow up on overdue payments through calls
- Prepare regular aging reports and collection summaries for management review
- Prepare daily, weekly, and monthly collection report
Education
Business Administration
Tagoloan Community College
Tagoloan, Province Of Misamis Oriental, Philippines04-2018
High School Diploma -
Tagoloan National Highschool
Tagoloan, Province Of Misamis Oriental, Philippines04-2011
Skills
- Cash handling & Balancing - skilled in managing large cash transactions, daily balancing, and reconciliation
- Audit & Compliance - ensures accuracy in reports, adherence to internal controls, and compliance with regulations
- Transaction Processing - proficient in deposits, withdrawals, fund transfers, and other teller operations
- Reporting & Documentation - prepares daily transaction reports, and other branch records
- Team Leadership - Ability to guide, train, and motivate tellers to perform efficiently
- Work Coordination - assigns duties, monitors teller performance, and ensures smooth workflow
- Problem-Solving - resolves discrepancies, customer issues, and operational concerns effectively
- Decision-Making - exercises sound judgment in approving transactions within authority limits
- Customer Service Skills; client relationship management, communication, interpersonal skills
- Personal & Soft Skill; attention to detail & accuracy, time management & multitasking, adaptability under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Head Teller
Secured Bank, Inc., A Rural Bank
11.2021 - Current
Credit and Collection Assistant
VIC Imperial Appliance Plaza
09.2018 - 07.2020
Business Administration
Tagoloan Community College
High School Diploma -
Tagoloan National Highschool
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