NIKKI JOYCE E. CARDENAS
Antipolo City
Summary
Dynamic and customer-focused retail supervisory with 5 years of experience in leading high-performing teams and driving sales growth. Proven expertise in operational management, inventory control, and implementing customer service initiatives to enhance the overall shopping experience. Adept at analyzing market trends and implementing strategies to optimize product placement and drive revenue. Always eager to learn new tools and software that will enhance my skills and improve my work. My ability to deliver high-quality work in any situation, adaptability, and ability to thrive in any environment makes me a versatile and valuable team member who can help your business run more efficiently, effectively, and profitably.
Overview
10
10
years of professional experience
Work History
RETAIL OPERATIONS SUPERVISOR
THE SM STORE
01.2018 - 01.2024
- Track daily, weekly, and monthly performance and sales metrics
- Understand customer needs and offer solutions and support
- Recruit, hire, and train new sales representatives
- Assist sales representatives and team to meet and exceed goals
- Research potential leads from business directories, web searches, or digital resources
- Oversees daily business operations.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Boosted overall sales performance by identifying opportunities for improvement and implementing targeted sales strategies.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Coordinated promotional events to generate increased foot traffic into the store, driving higher sales revenue.
- Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
EXECUTIVE ASSISTANT TO CEO
PREDICTIV CARE, USA(REMOTE)
12.2021 - 03.2023
- Managing the executive's calendar and scheduling appointments
- Responding to emails, and managing correspondence
- Managing projects and ensuring deadlines are met
- Maintaining confidential information and sensitive situations
- Prepare customer spreadsheets and keep online records
- Maintaining detailed records of orders, including tracking information, billing, and payment details
- Communicating with customers or clients regarding order status, changes, and issues
- Performing other administrative tasks as required by the executive.
OPERATIONS ASSISTANT MANAGER
MCDONALD'S PHILIPPINES
08.2013 - 12.2017
- Overseeing business operations, delegating tasks to team members & resolving problems that occur on their shifts
- Recruit, hire, and train new crew staff
- Monitor inventory levels
- Manages crew payroll
- Ensure food safety and security of our internal and external customers
- Manage shifts and or areas without supervision, and prepare shift changeover for the next manager.
Education
Bachelor of Administrative Studies - Hotel & Restaurant Management
OUR LADY OF FATIMA UNIVERSITY
Antipolo City, Province Of Rizal, Philippines01.2013
Skills
- Customer Service
- Data Entry/Research
- Microsoft Office
- General Virtual Assistant
- Calendar Management
- Basic Graphic design
- Google Workspace
- Email Management
- Office Administration
- Service-Oriented and Driven
- Adaptability and Flexibility
- Reliable and Punctual
- Attention to Detail
- Time Management
- Leadership skills
- Problem-solving
- Communication skills
- Project Management
- Employee Scheduling
- Sales Analysis
- Display Creation
- Retail Management
References
- Romel Daganio, Operations Manager, +63965 276 2171, mheldaganio@gmail.com
- Juliet Villa, Financial Advisor, +63930 892 7314, juliet.a.villa@sunlife.com.ph
- Rey Galin, IT Specialist, +63931 942 7238, kai14lhey@gmail.com
- Claire Cruz, Regional Manager, +63917 105 3846, claire.p.cruz@smretail.com
Training
- Customer Excellence Service
- Leadership
- Basic Graphic design
- Shopify Management
- Social Media Marketing
- The Executive Assistant Edge
Timeline
EXECUTIVE ASSISTANT TO CEO
PREDICTIV CARE, USA(REMOTE)
12.2021 - 03.2023
RETAIL OPERATIONS SUPERVISOR
THE SM STORE
01.2018 - 01.2024
OPERATIONS ASSISTANT MANAGER
MCDONALD'S PHILIPPINES
08.2013 - 12.2017
Bachelor of Administrative Studies - Hotel & Restaurant Management
OUR LADY OF FATIMA UNIVERSITY
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