Shiela Mae C. Mondero
Urbiztondo
Summary
Dynamic Customer Service Assistant with a proven track record at The SM Store, excelling in complaint resolution and cash handling. Established trust and loyalty through attentive service, effectively educating customers on payment processing. Recognized for maintaining professionalism under pressure while swiftly resolving account discrepancies, enhancing overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
The SM Store
04.2015 - 01.2021
- Answered customer questions about product availability.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Tourism And Hospitality Management
Centro Escolar University
Manila, Metro Manila, Philippines04-2014
Skills
- Cash handling
- Complaint handling
- Customer service
- Complaint resolution
- Payment processing
- Documentation and reporting
- Calm and professional under pressure
Timeline
Customer Service Assistant
The SM Store
04.2015 - 01.2021
Bachelor of Science - Tourism And Hospitality Management
Centro Escolar University
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