JHULEE ROSE UMPAD
Purok Carnation, Upper Casili, Consolacion, Cebu
Summary
Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 7 years.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Selling Department Manager
The SM Store
Cebu City
08.2015 - Current
- Handling day to day selling operations in store
- Monitoring store inventory (first in, first out)
- Managing almost 100+ selling personnel in selling area
- Able to strategize to reach monthly target quota
- Validating hiring process of consignor employees
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Office Associate
Crimson Resort and Spa Mactan
Mactan, Lapu-Lapu City Cebu
06.2015 - 08.2015
- Checks in and out over 100 room arrivals per day
- Rooms controller for next day’s arrival
- Creates Statement of accounts for group booking
- Receives and takes calls on guest inquiry & orders
- Manages guest itinerary of special tours and events
- Maintained clean reception area to promote positive, professional environment for clients.
- Reviewed files, records and other documents to obtain information and respond to requests.
Housekeeping Supervisor
The Westin Denver Downtown Hotel
Denver Colorado
01.2015 - 05.2015
- Monitoring target over 80 rooms cleaned and released
- Coordinates with front office rooms controller on open and available rooms
- Manages housekeepers on timely room quota per day
- Check laundry operations for constant replenishment of linens and towels
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Front Office Associate / Telephone Operator / Night Auditor
The Westin Denver Downtown Hotel
Denver Colorado
05.2014 - 12.2014
- Checks in and out over 100 room arrivals
- Rooms controller for next day’s arrival
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Manages guest itinerary of special tours and events
- Generates and audits end of day reports
- Prepares next day documents and keys for arrivals
Front Office Supervisor
Movenpick Hotel Mactan Island Cebu
Mactan, Lapu-Lapu City Cebu
01.2014 - 05.2014
- Rooms controller for next day’s arrivals
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Generates and audits end of day reports
- Scheduling direct reports for next day operations
- Coached 10 to 15 employees through day-to-day work and complex problems.
- Makes End of Day report to next shift endorsements
- Balancing supplies and cashiering documentations
Guest Service Associate / Front Desk Associate
Movenpick Hotel Mactan Island Cebu
Mactan, Lapu-Lapu City Cebu
06.2011 - 12.2013
- Receives and takes more than 50 calls on guest inquiry & orders
- Manages guest itinerary of special tours and events
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Prepares next day documents and keys for arrival
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Used Fidelio & Lightspeed to check daily record sheets, guest accounts and available vouchers.
Front Desk Associate
Hotel – ASEAN Pacific Congregation
Vladivostok
07.2013 - 09.2013
- Receives and takes 100 calls on guest inquiry & orders
- Manages guest itinerary of special tours and events
- Generates and audits end of day reports
- Prepares next day documents and keys for arrivals
- Butler for established VIP arrivals and in-house guests
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Education
Bachelor of Science - Tourism
University of San Jose Recoletos
Cebu City Philippines03.2011
High School Diploma -
University of San Jose Recoletos
Cebu City Philippines06.2007
Skills
- Leadership Skills
- Sales Retail Industry Oriented
- Target Results Analysis Driven
- Customer Service Expert
- Upselling & Cross Selling Skills
- Team Management
- Decision Making
- Adaptability
- Communication and Interpersonal Skills
- Problem Solving Abilities
- Scheduling and Coordinating
- Corporate Social Responsibility
- Performance Tracking and Evaluations
- Strategic Planning
- Cost Management
Accomplishments
- Employee of the Month - Moevenpick Hotel 2013
- Branch Customer Service Champion - The SM Store Seaside 2016
- Branch Customer Service Champion - The SM Store Consolacion 2018
- Regional Customer Service Champion - Visayas & Mindanao 2018
- Branch Customer Service Champion - The Sm Store Consolacion 2019
Certification
- Up Your Service Training - Ron Kaufman
- First Aid & Safety Training
- Selling of Results
- SMart Manager
Timeline
Selling Department Manager
The SM Store
08.2015 - Current
Front Office Associate
Crimson Resort and Spa Mactan
06.2015 - 08.2015
Housekeeping Supervisor
The Westin Denver Downtown Hotel
01.2015 - 05.2015
Front Office Associate / Telephone Operator / Night Auditor
The Westin Denver Downtown Hotel
05.2014 - 12.2014
Front Office Supervisor
Movenpick Hotel Mactan Island Cebu
01.2014 - 05.2014
Front Desk Associate
Hotel – ASEAN Pacific Congregation
07.2013 - 09.2013
Guest Service Associate / Front Desk Associate
Movenpick Hotel Mactan Island Cebu
06.2011 - 12.2013
Bachelor of Science - Tourism
University of San Jose Recoletos
High School Diploma -
University of San Jose Recoletos
- Up Your Service Training - Ron Kaufman
- First Aid & Safety Training
- Selling of Results
- SMart Manager
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