Nikka Mercader
Costumer Services Representative
Block 16 Lot 6 Phase 2 Northville 4 Lambakin, Marilao, Bulacan
Summary
Dynamic customer service professional with a proven track record at Inspiro Relia Inc., adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and product knowledge, I consistently achieved sales targets through effective relationship-building and active listening, ensuring a positive shopping experience and fostering repeat business.
Overview
11
11
years of professional experience
2
2
Language
Work History
Costumer Service Representative
Inspiro Relia Inc.
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
A & R Fashion House Corp.
10.2018 - 07.2019
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
PPI
11.2017 - 06.2018
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Heartstrings Enterprises Inc.
02.2016 - 08.2017
- Enhanced customer base by showcasing product advantages to potential clients.
Sales Clerk
Manila Southern Associates Inc.
07.2015 - 12.2015
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Education
Electronics And Computer Technology
Emmanuel John Institute of Science And Technology
Meycauyan Bulacan06.2015
High School Diploma -
Assembly Woman Felicita G. Bernardino Memorial Trade School
Marilao Bulacan03.2012
Skills
Customer service
Timeline
Costumer Service Representative
Inspiro Relia Inc.
01.2020 - Current
Sales Associate
A & R Fashion House Corp.
10.2018 - 07.2019
Sales Associate
PPI
11.2017 - 06.2018
Sales Associate
Heartstrings Enterprises Inc.
02.2016 - 08.2017
Sales Clerk
Manila Southern Associates Inc.
07.2015 - 12.2015
Electronics And Computer Technology
Emmanuel John Institute of Science And Technology
High School Diploma -
Assembly Woman Felicita G. Bernardino Memorial Trade School