Jeremai P. Culhi
Lamut, Province Of Ifugao
Summary
Skilled in technical and customer support, I excelled at Inspiro Relia Inc., enhancing user experience through expert troubleshooting and effective communication. Leveraging skills in remote support and active listening, I significantly contributed to customer satisfaction and loyalty. My approach combines problem-solving with teamwork, driving improvements in service delivery and operational efficiency.
Overview
16
16
years of professional experience
Work History
Technical Support Service Representative
Inspiro Relia Inc.
6F LV Locsin Bldg., 6752 Ayala Cor. Makati Aves. (Remote)
08.2012 - 07.2022
- Provided outstanding customer service by guiding clients through detailed troubleshooting procedures for TV services, ensuring resolution of technical issues and enhancing user experience.
- Scheduled and Coordinated with field technicians for on-site visits when remote troubleshooting is insufficient.
- Addressed additional inquiries related to account management such as programming and billing issues, reinforcing customer satisfaction and loyalty.
- Maintained accurate records of customer interactions, ensuring seamless follow-up on outstanding concerns or escalations.
- Monitored customer feedback to identify areas of improvement and implement necessary changes accordingly.
Customer Service Representative
SPI CRM Inc.
222-224 N. Garcia Corner Jupiter Streets, Makati
02.2006 - 07.2012
- Handled incoming calls from customers regarding billing, basic technical support, product information, account changes, and other related topics
- Provided excellent customer service to DISH customers, responding to inquiries and resolving issues in a timely manner.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers on the features and benefits of DISH products and services
- Accurately entered customer data into the system while maintaining confidentiality
- Maintained knowledge of current promotions and pricing plans
- Monitored customer accounts for potential fraud or abuse and possible cancellation
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Gave feedback to management on customer trends and needs.
Education
Bachelor of Science - Secondary Education
Saint Mary's University
Bayombong, Province Of Nueva Vizcaya, PhilippinesSkills
- Remote support
- Active listening
- Verbal and Written Communication
- Technical and Product troubleshooting
- Appointment Scheduling
- Complaint resolution
- Teamwork
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Data Entry
Languages
English
Filipino
Timeline
Technical Support Service Representative
Inspiro Relia Inc.
08.2012 - 07.2022
Customer Service Representative
SPI CRM Inc.
02.2006 - 07.2012
Bachelor of Science - Secondary Education
Saint Mary's University