Jeremai P. Culhi
Lamut, Province Of Ifugao
Summary
Skilled in technical and customer support, I excelled at Inspiro Relia Inc., enhancing user experience through expert troubleshooting and effective communication. Leveraging skills in remote support and active listening, I significantly contributed to customer satisfaction and loyalty. My approach combines problem-solving with teamwork, driving improvements in service delivery and operational efficiency.
Overview
16
16
years of professional experience
Work History
Technical Support Service Representative
Inspiro Relia Inc.
08.2012 - 07.2022
- Provided outstanding customer service by guiding clients through detailed troubleshooting procedures for TV services, ensuring resolution of technical issues and enhancing user experience.
- Scheduled and Coordinated with field technicians for on-site visits when remote troubleshooting is insufficient.
- Addressed additional inquiries related to account management such as programming and billing issues, reinforcing customer satisfaction and loyalty.
- Maintained accurate records of customer interactions, ensuring seamless follow-up on outstanding concerns or escalations.
- Monitored customer feedback to identify areas of improvement and implement necessary changes accordingly.
Customer Service Representative
SPI CRM Inc.
02.2006 - 07.2012
- Handled incoming calls from customers regarding billing, basic technical support, product information, account changes, and other related topics
- Provided excellent customer service to DISH customers, responding to inquiries and resolving issues in a timely manner.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers on the features and benefits of DISH products and services
- Accurately entered customer data into the system while maintaining confidentiality
- Maintained knowledge of current promotions and pricing plans
- Monitored customer accounts for potential fraud or abuse and possible cancellation
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Gave feedback to management on customer trends and needs.
Education
Bachelor of Science - Secondary Education
Saint Mary's University
Bayombong, Province Of Nueva Vizcaya, PhilippinesSkills
- Remote support
- Active listening
- Verbal and Written Communication
- Technical and Product troubleshooting
- Appointment Scheduling
- Complaint resolution
- Teamwork
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Data Entry
Languages
English
Filipino
Timeline
Technical Support Service Representative
Inspiro Relia Inc.
08.2012 - 07.2022
Customer Service Representative
SPI CRM Inc.
02.2006 - 07.2012
Bachelor of Science - Secondary Education
Saint Mary's University
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