Jonathan Dimalanta
Food And Beverage Attendant
City Of Malolos, Bulacan
Summary
Dynamic and results-driven professional with a proven track record at Potatoni's Restaurant, excelling in guest services and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and quality assurance. Skilled in inventory management and fostering teamwork, consistently delivering exceptional dining experiences. Customer-savvy attendant, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Potatoni's Restaurant
City Of Malolos
06.2023 - Current
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new staff members on company policies and procedures.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Processed payments for orders and provided customers with change.
Team Leader
Macao Imperial Tea
City Of Malolos
04.2022 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Cook
Potatoni's Restaurant
09.2020 - 02.2022
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier and Beverage Attendant
Mangogolang Fruit Stand
City Of Malolos
04.2019 - 06.2019
- Prepared and served a variety of fresh fruit shakes and beverages to customer specifications.
- Handles cash and mobile payments with accuracy and efficiency.
- Maintained cleanliness and organization of the work area, ensuring compliance with food safety standards.
- Delivered friendly and prompt customer service, creating a positive guest experience and encouraging repeat customers.
- Assisted in restocking supplies and supporting team operations during peak hours.
Education
Bachelor of Science - Hospitality And Tourism Management
Bulacan State University
City Of Malolos, Bulacan 04.2001 -
Senior High School - Science, Technology, Engineering, And Mathematics
System Technology Institute
City Of Malolos, Bulacan 04.2001 -
High School Diploma -
Lord's Shepherds Academy
Guiguinto, Province Of Bulacan, Philippines 04.2001 -
Skills
Staff leadership
Guest services
Adaptability under pressure
Inventory management
Dining room organization
Problem-solving aptitude
Quality assurance
Team leadership
Customer service excellence
Professionalism
Continuous improvement
Teamwork and collaboration
Certification
Certificate of completion
Timeline
Food and Beverage Attendant
Potatoni's Restaurant
06.2023 - Current
Team Leader
Macao Imperial Tea
04.2022 - 12.2022
Cook
Potatoni's Restaurant
09.2020 - 02.2022
Cashier and Beverage Attendant
Mangogolang Fruit Stand
04.2019 - 06.2019
Bachelor of Science - Hospitality And Tourism Management
Bulacan State University
04.2001 -
Senior High School - Science, Technology, Engineering, And Mathematics
System Technology Institute
04.2001 -
High School Diploma -
Lord's Shepherds Academy
04.2001 -
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