Nigel Andre A. Boyles
Customer Service Specialist
Tagbilaran City
Summary
Detail-oriented professional experienced in customer service and administrative support. Skilled in Google Workspace and data management, with a focus on efficiency and accuracy. Utilizes AI tools to enhance productivity while actively expanding knowledge in AI automation. Strong communication, problem-solving, and organizational skills contribute to effective support in remote and collaborative settings.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Teammate | CSR
TaskUs
01.2026 - Current
- Inbound Voice - Accounts and Payments of a ride-sharing account
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Updated accounts and resolved issues to enhance customer satisfaction and streamline processes.
- Managed fleet response for ride hailing service
- Clarified artificial intelligence and autonomous vehicle questions about road signs and traffic signals.
- Updated account and sorted out account issues
- Assist customers' one time rentals and subscription orders, making sure they are satisfied with the quality of their orders and resolution
- Addressed customer inquiries through effective communication and problem-solving to improve service experience.
- Trained new team members on systems and processes to ensure smooth onboarding and operational efficiency.
Customer Service Representative
IBEX
01.2021 - 01.2022
- Handled email, chat, and outbound calls for cryptocurrency account support
- Respond to customer's requests for products, quality, offers, services, and company information
- Responded to customer inquiries regarding products, quality, offers, services, and company information to facilitate informed decision-making
- Resolved customer issues, provided guidance, and delivered support to improve overall customer satisfaction
Education
STEM -
Holy Name University
Tagbilaran City, BoholBachelor of Science - Information Technology
Asian College Dumaguete
Dumaguete City, Negros Oriental01-2023
Skills
Technical Skills
Spreadsheet management
Google Workspace (Google Sheets, Docs, Drive, Gmail)
Experienced in workflow automation using AI
Hands-on experience learning AI-powered workflow automation (Currently expanding skills in AI automation and workflow optimization)
Professional Skills
Intercultural communication
Fast Learner with a Growth Mindset
Written communication
Problem resolution
Critical thinking
Active listening
Professional Development
Currently expanding my skills in AI automation and remote work tools through hands-on learning and self-study. Comfortable using Google Workspace, including Google Sheets for data entry, basic formulas, and spreadsheet organization. Continuously developing my knowledge of AI-powered productivity tools to improve workflow efficiency and provide better administrative support.
Timeline
Teammate | CSR
TaskUs
01.2026 - Current
Customer Service Representative
IBEX
01.2021 - 01.2022
Bachelor of Science - Information Technology
Asian College Dumaguete
STEM -
Holy Name University