Results-driven professional with expertise in customer service and administrative support. Skilled in Google Workspace, leveraging Google Sheets for data entry and organization. Experienced in utilizing AI tools to enhance productivity and actively pursuing knowledge in AI automation. Strong communicator with proven problem-solving and organizational skills, delivering effective support in remote and collaborative settings.
Overview
6
6
years of professional experience
Work History
Teammate | CSR
TaskUs
Tagbilaran City, Bohol
01.2026 - Current
Inbound Voice - Accounts and Payments of a ride-sharing account
De-escalating tough and complex situations while maintaining confidence, commanding presence, and a calm, composed voice.
Updated account and sorted out account issues
Fleet Response - Ride Hailing Service
Assisting and clarifying Artificial Intelligence or Autonomous Vehicle questions like road signs, passenger, emergency vehicles and traffic signals
Chat and Email - E-Commerce Platform
Assist customer's one time rentals and subscription orders, making sure they are satisfied with the quality of their orders and resolution
Customer Service Representative
IBEX
Tagbilaran City, Bohol
01.2021 - 01.2022
Email, Chat and Outbound Calls - Cryptocurrency Account