Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nigel Andre A. Boyles

Tagbilaran City,Philippines

Summary

  • Results-driven professional with expertise in customer service and administrative support. Skilled in Google Workspace, leveraging Google Sheets for data entry and organization. Experienced in utilizing AI tools to enhance productivity and actively pursuing knowledge in AI automation. Strong communicator with proven problem-solving and organizational skills, delivering effective support in remote and collaborative settings.

Overview

6
6
years of professional experience

Work History

Teammate | CSR

TaskUs
Tagbilaran City, Bohol
01.2026 - Current
  • Inbound Voice - Accounts and Payments of a ride-sharing account
  • De-escalating tough and complex situations while maintaining confidence, commanding presence, and a calm, composed voice.
  • Updated account and sorted out account issues
  • Fleet Response - Ride Hailing Service
  • Assisting and clarifying Artificial Intelligence or Autonomous Vehicle questions like road signs, passenger, emergency vehicles and traffic signals
  • Chat and Email - E-Commerce Platform
  • Assist customer's one time rentals and subscription orders, making sure they are satisfied with the quality of their orders and resolution

Customer Service Representative

IBEX
Tagbilaran City, Bohol
01.2021 - 01.2022
  • Email, Chat and Outbound Calls - Cryptocurrency Account
  • Troubleshooting, account security, detecting fraud
  • Respond to customer's requests for products, quality, offers, services, and company information
  • Resolving customer issues, providing guidance, and delivering effective support to enhance their experience

Education

Bachelor of Science - Information Technology

Asian College Dumaguete
Dumaguete City, Negros Oriental
01.2023

STEM -

Holy Name University
Tagbilaran City, Bohol

Skills

    Technical Skills :

  • Customer Communication and Relationship Building
  • Google Sheets (data entry, basic formulas, sorting, and filtering)
  • Data Entry

    Professional Skills:

  • Active Listening and Problem Solving
  • Time Management and Organization
  • Fast Learner and Adaptable

Languages

English
Tagalog
Cebuano

Timeline

Teammate | CSR

TaskUs
01.2026 - Current

Customer Service Representative

IBEX
01.2021 - 01.2022

Bachelor of Science - Information Technology

Asian College Dumaguete

STEM -

Holy Name University
Nigel Andre A. Boyles