MARIANNE GARGAR
Caloocan City, Philippines
Summary
Experienced BPO professional seeking an Accounts Receivable Analyst role at IBM Philippines. Skilled in data review, quality auditing, and process improvement. Detail-oriented, analytical, and experienced in ensuring accuracy, compliance, and efficiency in operations.
Overview
8
8
years of professional experience
Work History
Content Moderator - Teammate
TaskUs
08.2021 - Current
- Reviewed and labeled user-generated content to ensure compliance with client guidelines and policies.
- Transitioned AI workflows from supervised learning models to fully automated systems.
Quality Analyst
Concentrix
04.2021 - 06.2021
- Audited agent performance through regular task reviews, ensuring adherence to quality standards, guidelines, and policies.
- Provided feedback and updates to improve accuracy and compliance.
- Assisted in preparing agent scorecards, and conducted root cause analysis to maintain quality standards.
Customer Service Representative - Advisor II
Concentrix
08.2017 - 04.2021
- Managed customer inquiries and concerns on social media, providing prompt and effective resolutions.
- Enhanced customer satisfaction by addressing issues and improving service experiences.
Education
Bachelor's Degree - Business Administration - Internal Auditing
FAR EASTERN UNIVERSITY
Manila07.2021
Secondary -
ROOSEVELT COLLEGE CUBAO
Quezon City2013
Skills
- Microsoft Office proficiency
- Email management
- Strong customer service orientation
- Written and verbal communication skills
- Critical observation
- Technical skills
References
- Guerlain Felice Arada-Crauz - Team Leader, TaskUs - 09208239189
- Ingrid De Leon - Team Leader, Concentrix - 09992216906
- Joshua Tapongot - Professor, Metro Manila College - 09122192293
Accomplishments
- Rockstar Employee - 2nd Quarter 2020, 2nd & 3rd Quarter 2019, 2nd Quarter 2018, Concentrix - Philippines
- Elite Rockstar Employee - 2019, Concentrix - Philippines
Timeline
Content Moderator - Teammate
TaskUs
08.2021 - Current
Quality Analyst
Concentrix
04.2021 - 06.2021
Customer Service Representative - Advisor II
Concentrix
08.2017 - 04.2021
Bachelor's Degree - Business Administration - Internal Auditing
FAR EASTERN UNIVERSITY
Secondary -
ROOSEVELT COLLEGE CUBAO
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