Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nell Ivy Maguad

Virtual Assistant
Calamba

Summary

Experienced and results-driven, with a proven record of accomplishments ensuring that the services live up to the expected business and quality standards.

Overview

9
9
years of professional experience

Work History

Virtual Assistant — Appointment Setter

RevDojo
08.2025 - Current
  • Collaborate with sales representatives to optimize scheduling and improve lead conversion.
  • Achievements: Recognized as one of the Top 10 Achievers for consistently meeting and exceeding performance goals.

Customer Service Representative—B2B Telecommunications

AFNI SANTA ROSA PH
04.2025 - 08.2025
  • Manage high-volume B2B customer interactions with professionalism and efficiency.
  • Achievements: Recognized as Best Agent for outstanding customer experience and product promoter score.
  • Maintained top KPI performance during training, earning distinction as Most Punctual and Highest Achiever.

Customer Service Representative & Quality Assurance Analyst — Travel Account

TeleTech
04.2021 - 08.2024
  • Led and managed a team to consistently achieve organizational goals and performance expectations.
  • Conducted process audits to identify areas for improvement, ensuring compliance with client standards.
  • Achievements: Named Top Quality Analyst for June 2024, recognized for excellence in auditing and service delivery.
  • Received the majority of client surveys as a suggested handler during roundtable discussions, highlighting trust and credibility in managing customer concerns.

Customer Service Representative & Team Leader — Telecommunications

CBE Companies PH
08.2017 - 08.2019
  • Led a team, guiding and motivating members to achieve performance targets and organizational goals.

Education

Bachelor of Science - Information And Communication Technology

Bulacan State University
Malolos Bulacan
05.2001 -

Skills

Customer service

Calendar coordination

Data entry

File management

Appointment setting

Multitasking

Office software

General CRM Management

Timeline

Virtual Assistant — Appointment Setter

RevDojo
08.2025 - Current

Customer Service Representative—B2B Telecommunications

AFNI SANTA ROSA PH
04.2025 - 08.2025

Customer Service Representative & Quality Assurance Analyst — Travel Account

TeleTech
04.2021 - 08.2024

Customer Service Representative & Team Leader — Telecommunications

CBE Companies PH
08.2017 - 08.2019

Bachelor of Science - Information And Communication Technology

Bulacan State University
05.2001 -

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Nell Ivy MaguadVirtual Assistant