Summary
Overview
Work History
Education
Skills
Certification
Binge-watching movies and series on Netflix
Languages
Timeline
Generic
Mariel Mae Paclar

Mariel Mae Paclar

1755 Realyn's Place Dominga Street Pasay Manila

Summary

Operations Supervisor & Virtual Assistant
A results-driven Operations Supervisor with expertise in streamlining processes, solving complex challenges, and improving efficiency. Experienced as a Virtual Assistant, skilled in multitasking across cold calling, product management, scheduling, and email management. Consistently meets targets, demonstrates resilience, and excels in managing social media campaigns to boost engagement. Known for exceeding expectations and delivering high-quality work.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Virtual Assistant/Appointment Setter/Social Media Manager

Freelancing
09.2023 - Current
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Operations Manager

Optima Global Services Incorporated
09.2023 - 11.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Operations Supervisor

VXI GLOBAL SOLUTIONS, LLC
07.2019 - 09.2023
  • Encouraged and promoted ideas aligned to business needs and benefits. Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.

Technical Support Representative

Alorica By The Bay
10.2017 - 05.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.

Education

Bachelor of Science - Business Management

Lyceum of The Philippines
05.2017

Skills

  • Staff Supervision
  • Operations Management
  • Performance Monitoring
  • Positive attitude
  • Salesforce CRM
  • Problem-solving
  • Customer service
  • Social media management
  • Critical thinking
  • Photo and video editing
  • Document formatting
  • Invoicing and billing
  • File organization
  • Customer support

Certification

The 7 Habits and Leadership Academy

Binge-watching movies and series on Netflix

In my free time, I enjoy binge-watching movies and series on Netflix, especially documentaries, which inspire me and expand my knowledge. Even non-educational content often teaches me something new, and surprisingly, I’ve found those insights useful in the future. For me, it's a way to relax while continuing to learn and grow.

Languages

English
Advanced (C1)

Timeline

General Virtual Assistant/Appointment Setter/Social Media Manager

Freelancing
09.2023 - Current

Operations Manager

Optima Global Services Incorporated
09.2023 - 11.2024

Operations Supervisor

VXI GLOBAL SOLUTIONS, LLC
07.2019 - 09.2023

Technical Support Representative

Alorica By The Bay
10.2017 - 05.2019

Bachelor of Science - Business Management

Lyceum of The Philippines

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Mariel Mae Paclar