Naveen Akasam

• Leading 100+ strong team working on asset servicing & treasury management operations (Corporate Actions, Settlements, Cash Management and Treasury Support, Payments, Credit Support Services, etc.) for the Global Private Banking business of the bank, supporting clients in seven different regions panning across APAC, EMEA and WHEM regions.
• As a member of the senior leadership team, playing strategic role in the managing the overall service delivery.
• Encouraging an environment of inclusion culture, teamwork and open communication where managing risk is an integral part of day-to- day operations.

Accomplishments:

• Contributed to platform migration across different entities from legacy platforms to a uniform private banking platform.
• Expanded cross functional organizational capacity by collaborating across different departments on priorities, functions and common goals.
• Lead the change management initiative across the GPB business services, including but not limited to RPA & Lean projects delivering 16-18% average productivity per annum
• Lead the people engagement initiative and embedding Future Skills across the Philippines GSC.

• As head of operations and site lead, responsible for overall service delivery for the Philippines entity with 340+ employees managing the Transaction processing, Derivatives CoE & middle office operations for State Street.
• Responsible for the P&L of the Philippines entity managing revenues of approximately $12Mn Building strong partnership with the clients and ensuring operation stability Interact with the key regulatory authorities within the Philippines as a signatory for the entity in the Philippines Career Development, Employee Engagement, Sharing of Best Practices and implementing robust people strategy through talent reviews, succession planning and structure reviews.

Specific achievements & contributions:

• Consistent Green perception rating by the clients across the processes in the Philippines entity.
• Delivered 60+FTE productivity in a 180+ member team to the clients while maintaining the profitability of the entity through additional scope built in.
• Provided right platform for new businesses to have a footprint within the Manila entity Enhanced the control environment in the processes to reduce the claims by 60% since take-over of operations – both in value and number of claims.
• Streamlined the Business continuity strategy for the entity with 100% delivery met in all the four major typhoons in the two years of operations.
• Institutionalized the CSR activities for the entity with the employees leading from front.

• Manage the overall service delivery of fund administration functions – Financial Reporting, Institutional Investor Services and also the fund accounting functions of Collateral CoE & Income CoE.
• Manage the client relationship for the functions being handled Ensure the business growth through excellent service delivery and adding value to the functions being handled
• Excellent service delivery, which earned the confidence of the client to increase the business of the FR process by 50% and Collateral CoE by 30%.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Steering efforts towards servicing three overseas jurisdictions of JP Morgan Business with team strength of 50 including 3 Managers.
• Service delivery management for all Reconciliation activities relating to Fund Services Business line across APAC & EMEA regions.
• Modelling of the reconciliations Centre of excellence according to the reconciliation standards of the firm and developing the utility model.

Specific achievements & contributions:

• Successful migration of the reconciliation process from Mumbai to Bangalore for 3 locations spanning across 125 clients with 1200 funds in a year.
• TLM Conversion: - Successful migration of the reconciliations of 1000+ accounts from legacy systems ACES/ART/SSR on to TLM (Version 2.7) Resilience & Load Sharing Project: - Successfully implemented the load sharing project across the two-reconciliation hub, Manila & Bangalore to ensure equal FTE & process footprint across the two sites.
• Implementation of Recon Utility Model: - Managed the Recon Referral project across both the reconciliation sites (Manila & Bangalore) Successfully implemented the utility model across 5 processes covering 45 FTE work.

• Managed a group of 62 team members (7 Assistant Managers and 55 Administrators) involved in Hedge Fund Reconciliations and Portfolio Valuations as part of the Alternate Fund Services business in HSBC Securities Services Divisions for the Americas region Responsible for fund administration services (reconciliation, accounting & valuation) of 120+ hedge funds being serviced out of Centre of Excellence in Kolkata and Colombo for Americas.

• Managed a team of 35 members divided into 3 different teams responsible for around 12000+ HNI separately managed accounts in Portfolio Administration (Equity and Fixed Income Strategies, Trade Support, Corporate Actions etc), Reconciliations (Positions & Cash), and Business Development.
• Managed end client portfolio performance by accurately tracking movement of funds and investments.
• Interfacing effectively with senior management regarding impact of processing and data integrity issues, Business Continuity/Disaster Recovery plans.

• Part of a team that transitioned the Financial Reporting and Accounting Oversight processes from GE Asset Management, Stamford, Lead a team of 5 associates responsible for to complete Annual & Semi-annual financial reports, Board Meeting Presentations.

• Part of the project finance team, responsible for analyzing term loan, working capital and finance proposals of corporate bodies.
• Responsible for liaison between Banks, Financial Institutions and the corporate bodies.

• Timely completion and execution of internal and statutory audits of various corporate/banking bodies through effective co-ordination and planning.