Donna Vanessa Gualdahara
Operations Associate- UKCB Contact Centre
Montalban Rizal
Summary
To seek advance position that offers professional challenges utilizing interpersonal skills, excellent time management. Hardworking and passionate job seeker with strong organizational skills eager to secure Workforce Management position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Operations Associate - UKCB Contact Centre
HSBC Electronic Data Processing Philippines
Qezon City
10.2022 - Current
- Responded to customer requests for products and services via chat support.
Customer Service Representative - Voice Support
Alorica
Quezon City
02.2022 - 03.2023
- Provided primary customer support to external customers.
- Responded to customer requests for products, services, and company information.
Customer Service Representative - Chat Support
Sitel (Formerly Sykes Asia Inc)
Mandaluyong City
11.2020 - 02.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products and services.
Administrative Assistant
8 Silver Security Agency Inc.
Quezon City
09.2020 - 10.2020
- Executed record filing system to improve document organization and management.
Operations/Admin Assistant/Secretary
De La Salle College Of Saint Benilde
Malate, Manila
06.2017 - 08.2020
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated records and files to maintain document compliance.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Bachelor of Science - Computer Engineering
De La Salle Araneta University
Malabon City 04.2007 - 03.2013
Skills
Office administration
Documentation and control
Customer relations and communications
Meeting arrangements
Administrative support
Scheduling and calendar management
Meeting minutes
Travel planning
Recordkeeping
Office management
Filing and data archiving
Timeline
Operations Associate - UKCB Contact Centre
HSBC Electronic Data Processing Philippines
10.2022 - Current
Customer Service Representative - Voice Support
Alorica
02.2022 - 03.2023
Customer Service Representative - Chat Support
Sitel (Formerly Sykes Asia Inc)
11.2020 - 02.2022
Administrative Assistant
8 Silver Security Agency Inc.
09.2020 - 10.2020
Operations/Admin Assistant/Secretary
De La Salle College Of Saint Benilde
06.2017 - 08.2020
Bachelor of Science - Computer Engineering
De La Salle Araneta University
04.2007 - 03.2013