Nariel Nicole Derilo
Carmona, Province Of Cavite,CAV
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Outbound Telesales Associate
Bank of the Philippine Islands
05.2022 - Current
- Developed comprehensive understanding of product features to better address customer needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations tailored to individual needs.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Customer Service Representative
BPI Family Savings Bank
10.2019 - 05.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Bachelor of Science - Marketing Management
University of Perpetual Help System Laguna
Binan, Laguna05-2019
Highschool
South City Homes Academy
Binan, Laguna06-2015
Skills
- MS office
- Customer Interaction
- Adaptability and Flexibility
- Relationship Building
- Listening and Comprehension
- Cash Handling Expertise
- Patience and Empathy
- Financial Transactions
Additional Information
Seminars and Trainings:
- STRATMARK: Strategic Management Conference for Students "Going Global" - November 2015
- Millennial Mindset and Capital Markets - March 2019
- Customer Relationship Management - March 2019
- Information Security Awareness - January 2025
- Business Continuity Management - January 2025
Character References:
- Anna Carpena, Relationship Manager 09293794770
- Arlene Nunez, Assistant Branch Manager 09165264411
- Ella Marie Balagtas, SSA 09173171899
Timeline
Outbound Telesales Associate
Bank of the Philippine Islands
05.2022 - Current
Customer Service Representative
BPI Family Savings Bank
10.2019 - 05.2022
Bachelor of Science - Marketing Management
University of Perpetual Help System Laguna
Highschool
South City Homes Academy
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